Sat Dec 01, 2012 1:29 am
I'm a bit confused by you saying you have both 3.3 and 3.4 on the same machine. If you install the new 3.4 software you won't be able to connect to the TVS until you have upgraded the firmware (using the ATEM Setup Utility). Have you ACTUALLY upgraded the firmware in the TVS - or only the software on the computer?
That error message sounds like you aren't even connecting to the ATEM properly. Can you control the TVS using the ATEM Software Control?
Also we do know for certian that some people have been recording H.264 from the TVS using 3.4 firmware already... so the problem is not that 3.4 has broken that capability. It does seem like there is something going wrong with your setup.
Are you recording from within the ATEM Software Control or are you trying to record using the Media Express software?
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3