"HYPERDECK SHUTTLE 2" STOPS AT 1 HOUR 9 MINUTES 12 SECONDS !

Hi everybody,

I've got a problem with a hyperdeck shuttle 2 and SSD SANDISK extreme 480GO, when I record a long clip with a live recording (with appleprores codec).

The record stops at on hour nine minutes and twelve seconds !
(about 95 Go on the SSD drive)

Anyone have already this issue ?

Is-it the SSD or the BM hyperdeck that not support longer clips ?

Thanks for the answer.

Damien (France)

[Kristian Lam]

Does this happen consistently with the same SSD? Have you tried a different SSD?

Well that isn't a design limit. I've done approx 4hr recordings on my Crucial M4 512GB drives. Although I guess one difference is I use a Hyperdeck Studio

I've got 2 Hyperdecks shuttle2 and 2 SSD Sandisk extreme 480GO.

Eatch time I'm recording, one the first or the second SSD, the clip stops at the same time.

Yesterday, the clip stops at 1H09MN12sec, and create a second clip for the end of the record !

But today it stops without create a second clip.
I press the stop button only at 1H20mn later the beginning, so I've missed about 10 minutes of recording.

Is-it possible that I have to flash the firmware of the Sandisk SSD or the firmware of the hyperdeck ?

Thanks for the answer.

Damien
FRANCE

Nobody has this problem with this SSD and the hyperdeck ?

Damien
FRANCE

It's possible that the drive is slowing down as it fills up, and that's the point where it can't keep up without dropping frames.

[Kristian Lam]

Is-it possible that I have to flash the firmware of the Sandisk SSD or the firmware of the hyperdeck ?

Thanks for the answer.

Damien
FRANCE

Hi Damien,

The firmware of the HyperDeck follows the driver version so you should install the latest HyperDeck Utility from our website, run the Utility and connect the HyperDeck to your computer via the USB connection and see if you're prompted for a software update. If not, then you know you're running the latest firmware on the HyperDeck.

It is also possible do flash the firmware of SSDs and each manufacturer has their own prescribed method. However, I don't think the root cause of this issue is your SSD firmware though.

Hi,

The firmware of the hyperdeck seems to be ok (because the hyperdeck software don't ask me to upgrade...)

May this problem, comes from the formatted disk ?

I did it with OSX snow leopard, on HFS+, Mac OS Extended.
It's correct, isn't-it...

[Kristian Lam]

I did it with OSX snow leopard, on HFS+, Mac OS Extended.
It's correct, isn't-it...

Yes, this is correct.

I just joined to ask if anyone else was having this problem and stumbled across this. Right around 57:48 or 95GB the Hyperdeck Shuttle stops recording.

My setup:

Vaddio HD-19 into the Vaddio universal CCU. output over HD-SDI into the hyperdeck shuttle where i'm capturing with a sandisk extreme 480GB in the Apple PRO-RES format.

Does anyone have any other possible solutions or should I just look into getting a different SSD?

My new Shuttle II has not yet arrived.

1hr and 9 minutes is just enough for VideoGraphing the Church Service.
That is supposed to be limit of the internal battery.
Do you have an external power source plugged in?

Yes, I'have got a power supply.

This can't be batterie, because I've got 2 Hyperdecks shuttle2 and when I'm recording approximately at the same moment, it stops at the same end time !!

It's not really possible...

Damien

I'm glad to see that I'm not "alone".

I'm very disappointed to see that blackmagic has no solution for this problem !!!!

Do I need to say bad things on this product to be heard...?

I'm glad to see that I'm not "alone".

I'm very disappointed to see that blackmagic has no solution for this problem !!!!

Do I need to say bad things on this product to be heard...?

A coincidence that you're both using the same brand and model SSD?

Have you tried a different brand SSD?

No I don't tried other SSD but the SANDISK SSD has been tested and approuved by Blackmagic...

So I don't want to test and pay for another SSD !

I'm recording files in Apple Pro Res codec (not in uncompressed codec), so the problem can't be the speed performance of the SSD.

I'm gone test the hyperdeck with uncompressed files to see if there is a limited size of the video clip ...

I've just seen that there is a new firmware version for the hyperdeck shuttle2 (30 of january) and...

The problem seems to be resolved.

I have test to record during 2 hours and it works
I can now record a longer clip than 1h09mn12S.

Good news...

hmmm... the firmware update didn't fix the problem for me, I even upgraded to mountain lion so i could get the latest update. At any rate, the problem was solved by switching codecs, I was using the ProRes codec but when I switched to DNXHD quicktime suddenly I could snag a larger file. Right now it seems to be working well for my workflow, but i don't do much editing, though i plan on starting soon.

by the way I would have responded sooner but i didnt realize anyone had responded... I kept waiting for an email saying someone had responded and eventually decided to check back in... lol

This is about a year later, and I'm having the same issue. Has anybody found a solution?

I have both a Studio and Studio Pro (I think they're older models, the front is flat rather than rounded). They both will record for 1:04:13, then stop without any indication that recording has stopped (red light still lit on the record button, and lights around the disk keep running). I have two other Studios (the newer ones with the rounded front), which do not have this issue. After 1:04:13, they create a new file and continue saving video to that new file.

Anybody have a solution/fix?

[Tony Rivera]

What SSD's are you using for recording? Are they the ones on the approved list?

What SSD's are you using for recording? Are they the ones on the approved list?

I'm using OWC Mercury EXTREME Pro 6G SSD, 480GB FW Rev 5.2.2, which is in the list at www (dot) blackmagicdesign (dot) com/support/detail/faqs?sid=3960&pid=3969&os=mac (albeit these have a newer firmware). They were formatted using OS X and utilize the Mac OS Extended file system. I'm using the same drives in all four recorders, only two of them are having problems.

[Tony Rivera]

Are all the Hyperdecks updated to the most current firmware(4.1)?

Are all the Hyperdecks updated to the most current firmware(4.1)?

Yes, I have version 4.1 of the Hyperdeck software installed, and none of the 4 units ask for a firmware update when I plug them in.

I got a Ninja II, now I can record for many hours.
I will be getting rid of that too because neither will record 1080P 60.
I have a D5300 and GH3 and find their Video footage superior to any HDSLR.
I am now waiting for the Odyssey 7 but maybe I should get the Q to be future proof for 4k Video.

Tony, I don't know if this info will help, but I've looked into it, and found some clues. It looks like there's something amiss with the list of files, but that the data might actually be there. Comparing the old recorders with the new ones, the reported used space on the drives roughly matches, but with the old recorders (the ones having the issue), the size of the files shown on the drives doesn't seem to match the shown amount of used space. In one case, I had a 480GB drive, which was showing only 2.5GB free, but had only 150GB of capture files on it. This leads me to suspect that the data might be there, just that it was somehow not properly formatted for the computer to see it as a file. Any insight here?

Thanks for the help!

Tony, I don't know if this info will help, but I've looked into it, and found some clues. It looks like there's something amiss with the list of files, but that the data might actually be there. Comparing the old recorders with the new ones, the reported used space on the drives roughly matches, but with the old recorders (the ones having the issue), the size of the files shown on the drives doesn't seem to match the shown amount of used space. In one case, I had a 480GB drive, which was showing only 2.5GB free, but had only 150GB of capture files on it. This leads me to suspect that the data might be there, just that it was somehow not properly formatted for the computer to see it as a file. Any insight here?

Thanks for the help!

Sounds like maybe a "long" format may be needed. Have you been using the "quick" format?
Perhaps the block size is wrong?
Perhaps a defrag would also help?

Sounds like maybe a "long" format may be needed. Have you been using the "quick" format?
Perhaps the block size is wrong?
Perhaps a defrag would also help?

After playing around with formats and filesystems, I've found that if I do a full format before every use, it resolves the problem. Using a drive with any captures (or even just an already empty OS X trash folder) causes problems, but the fresh drive works ok. Still no idea what causes the issue, but at least it's a work around.

It's a very well known problem with both hyperdeck studio and the Pro version. Tried lot of different ssd's, formats and and formatting of the ssd. Seems only to be solved in the firmware....

Has there been any developments with this issue?

I have purchased a couple of Shuttles to test whether we can replace an ageing fleet of DTE Firestore recorders. In most respects the Shuttles work OK for our purposes but I have encountered the 1hr 9 min 11 seconds file size limit (102 gig). Both shuttles do this consistently. I'm using approved drives (Kingston HyperX 240 gigs) and recording 720 50p to ProRes 422, with the drives formatted exFat. The Shuttles have the latest firmware. There are no lost frames or errors in the recording, just split files.

If this is just the way they work (why?) rather than a fault, then it does not present a problem to us. Most often we don't record continuously for this long and also, personally, I prefer smaller files, because they are easier to navigate when reviewing and editing. The Firestores used a fat file system and were only ever 2 gig in size so we are used to split files.

I would just like further confirmation that this how these recorders work before making a choice on what to get to replace the Firestores.

Thanks in advance.

Yes and no. Yes, this is how the recorders are currently working, and people who are used to a multi-file workflow (for example using cameras that split recordings into 2GB chunks) have no problems whatsoever.

However, the Hyperdecks only seem to split into multiple files when recording 720p. It does not do that in SD or 1080i (that I know of).

Thanks for the speedy reply.
I'm only interested in recording 720 50P and have not tried 1080i or SD (although I will now out of interest). I've had two drives running for a couple of days now and they seem to be consistent which is all I am worried about.
Your input was much appreciated.
Thanks.

Mixed results.
I've tried recording 1080i with the following:
First test filled the drive up creating just one file (2 hrs 37 minutes).
Second test created two files one 2 hours 17 minutes and 10 seconds. A second 22 minutes and 8 seconds. No lost footage or errors.

Once again this is acceptable, but I am worried by the inconsistencies.

I had hoped to get this sorted and get order more shuttles and SSD's but I will need to test more thoroughly first. I am going to fill the drives up 20-30 times and ascertain that the file splitting is consistent before making a decision, which is going to take the rest of the week.

Feedback from other users would be appreciated.