- Posts: 30
- Joined: Mon Mar 14, 2016 5:59 pm
Hi guys,
My ATEM Production Studio 4K (bought new a couple of months ago) isn't connecting via the ethernet port.
The Mac Pro's ATEM Software Control cannot see the switcher by ethernet connection. The ATEM setup utility sees the switcher via USB connection and apparently an assigned IP address.
When I check Networking in Mac, I see the ethernet has a self-assigned address (169.254.58.35). This isn't the address that pops up in the Setup Utility when I connect the USB cable (starting with 192.*.*.*). I'm not a networking expert, but I'm also not a novice.
It seems something's up with the ethernet in the switcher. The switcher outputs video without any problems via SDI and HDMI. But it's pretty much a paperweight now.
This happened after we left the switcher on for several days at a time, for the first time. We usually turn it off after each production, since we produce only 1-2 days per month and since we've been having some cooling issues in the control room (83-84 degrees).
Already tried:
-Updating firmware
-Downgrading firmware (per BMD staff advice on Black Magic forum)
-Swapping network cables
-Swapping network ports on the Mac Pro
-Rebooting MacPro more than once
-Rebooting switcher (waited with switcher off for more than two weeks for the most recent reboot)
-Connecting to another Mac (same issue)
Everything worked marvelously, before this.
My ATEM Production Studio 4K (bought new a couple of months ago) isn't connecting via the ethernet port.
The Mac Pro's ATEM Software Control cannot see the switcher by ethernet connection. The ATEM setup utility sees the switcher via USB connection and apparently an assigned IP address.
When I check Networking in Mac, I see the ethernet has a self-assigned address (169.254.58.35). This isn't the address that pops up in the Setup Utility when I connect the USB cable (starting with 192.*.*.*). I'm not a networking expert, but I'm also not a novice.
It seems something's up with the ethernet in the switcher. The switcher outputs video without any problems via SDI and HDMI. But it's pretty much a paperweight now.
This happened after we left the switcher on for several days at a time, for the first time. We usually turn it off after each production, since we produce only 1-2 days per month and since we've been having some cooling issues in the control room (83-84 degrees).
Already tried:
-Updating firmware
-Downgrading firmware (per BMD staff advice on Black Magic forum)
-Swapping network cables
-Swapping network ports on the Mac Pro
-Rebooting MacPro more than once
-Rebooting switcher (waited with switcher off for more than two weeks for the most recent reboot)
-Connecting to another Mac (same issue)
Everything worked marvelously, before this.