ATEM Production Studio 4k stopped working after update 7.0.2

Questions about ATEM Switchers, Camera Converter and everything live!
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Maurizio D'Errico

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ATEM Production Studio 4k stopped working after update 7.0.2

PostFri Mar 17, 2017 10:22 pm

I updated the firmware to 7.0.2 and the switcher freezes and won't work anymore. The preview buttons don't work and I can't connect to it via ethernet nor via usb. Anybody had a similar experience? Is there a way to downgrade?
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Xtreemtec

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Re: ATEM Production Studio 4k stopped working after update 7

PostSat Mar 18, 2017 7:29 am

Install an older version like 7.0 or 6.9 software on your pc.

See if it Will "update" with usb connected..


Btw did you power cyclo the whole unit after the software update??
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, Production Studio 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio, SONY FS7 4K, JVC HM700 Full HD Camera
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Maurizio D'Errico

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Re: ATEM Production Studio 4k stopped working after update 7

PostMon Mar 20, 2017 2:16 pm

Yes, I did a number of times.. no luck. I'll try Updating with the 6.9 which was the previous version it was running on.
is there any other option if that doesn't work?

Thanks for your help!
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Maurizio D'Errico

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Re: ATEM Production Studio 4k stopped working after update 7

PostMon Mar 20, 2017 2:28 pm

I rolled back to 6.9 and it is working properly again.
Should I try and reinstall 7.0.2 to see if it was an error during the installation process or leave 6.9 until a new update comes out?
I'm wondering if this happened to other users too..

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