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Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Fri Aug 11, 2017 6:58 pm
by Scott Matthews
Hi all,

The short of it is that I have a HyperDeck Studio Pro which doesn't seem to accept 6G SDI to input A (or any SDI input, but my understanding that A is the only appropriate port). When connecting a 6G signal and selecting the SDI+SDI input, the display reads "No Input".

However, it does accept 3G SDI (e.g. 1080p24) just fine, and it's also able to accept/record 2160p24 via the HDMI input.

Firmware is, I believe, up to date. I say "believe" because I just installed the HyperDeck 5.1 Update on my computer, and with USB attached the Studio Pro was recognized by the software. However, it did not prompt for a f/w update. So I'm not sure if 5.1 doesn't effect this model. I must be up to date, but I don't know how to check the current f/w version.

The config I'm going for is to have my ATEM Production Studio 4K send its SDI program out @ 2160p24 to the HD Studio Pro. I am able to use a 6G Atomos recorder on that ATEM output at that resolution/frame rate without issue, so the ATEM seems to be working fine. Connecting the ATEM -> Studio Pro via HDMI @ 2160p24 also works.

Additionally, I've tried various other 6G SDI sources into port A on the Studio Pro (e.g. playback from the Atomos recorder and all 3 of my 4K Studio Cameras) with no luck.

Cabling doesn't appear to be an issue, because aside from trying numerous cables I was using known-working cables when moving the Studio Cameras from the ATEM inputs to the HD Studio Pro input.

And again, I'm able to record 1080p24/30 using input A, so I don't think it's the case of a bad port.

Any insight would be helpful, and thanks in advance!

- Scott

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Fri Aug 11, 2017 11:52 pm
by Jack Fairley
My 12G decks "just work" with 6G/12G video like they do with 3G and below. I would contact BMD support.

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Sat Aug 12, 2017 6:45 pm
by Denny Smith
Are you using a 6-12G compatible SDI cable? If you are using an older 3G SDI cable, it may not pass the 6G signal good enough for the Hyperdeck to accept. BM recorders are very fussy about high bandwidth cables for 6 /12G use.
Cheers

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Sat Aug 12, 2017 11:04 pm
by Scott Matthews
Appreciate the response, but I've tried numerous 12G (and just for kicks 3G) rated cables with no luck. And they're not dime store cables either, it's all stuff from Canare or Laird.

The closest thing I could get since posting originally was an intermittent connection using an old 25ft RG59 cable, which ended up looking like this: https://drive.google.com/file/d/0B1fu72 ... 5LN28/view

I'm suspecting the port at this point, but it's baffling that 3G works flawlessly if it were a loose connection. But the port isn't physically loose/damaged at any rate.

Is there any qualitative difference using HDMI as opposed to SDI? AFAKIK there's not, but just want to confirm. Given that I suppose I'll just stick with HDMI.

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Mon Aug 14, 2017 5:22 pm
by Denny Smith
No, not for short runs under 10-feet. SDI has locking connections, and can go longer runs, other than that, IQ should be the same in most situations if you use a good quality shielded HDMI cable. Most SDI cables apalso have better shielding. What is the source of your 6G signal, is it "A" or "B" standard. I believe the Nyoerdeck Studio Pro only works with 6/12G "B" signals, not A. This might be your issue?
Cheers

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Mon Aug 14, 2017 6:08 pm
by Scott Matthews
Yep, cabling isn't an issue; It's a 1ft run with a reasonably well-shielded HDMI cable. I was just referring to IQ, mainly bit depth.

My understanding was that 6G is always SMPTE ST-2081, and there is no A/B variant as there is for 3G. Is that not correct? AFAIK the ATEM should be compatible with the SDI standard on the HyperDeck Studio Pro (or at least I'd hope so!)

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Mon Aug 14, 2017 6:34 pm
by rogersuski
Just for kicks, what happens if you change to SDI + XLR and feed audio to the deck on the analog inputs?

Or if you have program audio to your switcher, select SDI + SDI and see if that works.

Do you get any joy at 2160 @ 29.97 or 30?

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Mon Mar 25, 2019 11:19 am
by stephh
We had the same problem yesterday:

We had six micro 4ks feeding HyperDeck Pros via BMD fibre converters.
Three Hyperdeck units were able to receive the 2160p29.97 signal. The three others did not see any signal. (We took a cable that worked on the first three units and plugged it in the others to be sure that it's not something else causing this.)

They were rentals from two different suppliers and the non working ones hadn't had 6g written beneath the input section on the back. The working ones mentioned 6G under the connectors.

Are there different versions of the Hyperdecks Pros? (Didn't find any information of a previous version on the BMD website.)
According to the Hyperdeck software they were on the latest firmware. (No update prompt)

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Thu Mar 28, 2019 6:09 am
by Brett Casadonte
stephh wrote:We had the same problem yesterday:

We had six micro 4ks feeding HyperDeck Pros via BMD fibre converters.
Three Hyperdeck units were able to receive the 2160p29.97 signal. The three others did not see any signal. (We took a cable that worked on the first three units and plugged it in the others to be sure that it's not something else causing this.)

They were rentals from two different suppliers and the non working ones hadn't had 6g written beneath the input section on the back. The working ones mentioned 6G under the connectors.

Are there different versions of the Hyperdecks Pros? (Didn't find any information of a previous version on the BMD website.)
According to the Hyperdeck software they were on the latest firmware. (No update prompt)


There are 3 different 1u, full-width Hyperdeck Studio models that all look similar:

Hyperdeck Studio - 3G SDI
Hyperdeck Studio Pro - 6G SDI
Hyperdeck Studio 12G - 12G SDI

That said, the current “pro” model is actually the Hyperdeck Studio Pro 2... I believe it was renamed to just Hyperdeck Studio Pro when the mini came out (or maybe even when the 12G came out) to better clarify the product offerings in their line up. I believe at the same time the “pro” was dropped from the 3G version, which is now just the Hyperdeck Studio.

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Sat Mar 30, 2019 12:35 am
by Dave Del Vecchio
They HD-only version of the HyperDeck was always called the HyperDeck Studio as far as I know.

The original version of the HyperDeck Studio Pro had a thin flat steel front bezel and rack ears like this:
https://s3.amazonaws.com/ex3-clients/ab ... med-13.jpg

The updated HyperDeck Studio Pro 2 switched to a thicker rounded aluminum front bezel and rack ears:
https://www.coremicro.com/media/catalog ... 34_2_1.jpg

This change to the aluminum front gave it a little more modern look and made it sturdier for rack mounting (the thinner steel rack ears were more prone to bending).

As far as I know, the internal electronics remained the same between the HyperDeck Studio Pro and HyperDeck Studio Pro 2 and both versions use the same firmware. You can read the press release announcing the updated "2" models here:
https://www.blackmagicdesign.com/media/ ... 0130913-06

On the original HyperDeck Studio Pro, the connectors had "SD/HD/3G-SDI In" printed below them. This is because at the time the HyperDeck Studio Pro was released, only HD recording was supported and the SDI inputs were only 3G SDI capable. Blackmagic later introduced a firmware update enabling Ultra HD recording and 6G SDI support. Here is the announcement for that:
https://www.blackmagicdesign.com/media/ ... 0130408-12

Given that this 6G support was added in a firmware update, I'm guessing that the SDI receiver chips were always capable of 6Gbps bandwidth, but may have required a firmware change to be compatible with the 6G SDI standards (the 6G SDI standardization process was still ongoing in the early years of the HyperDeck Studio line and didn't become a SMPTE standard until 2015).

Since the HyperDeck Studio Pro 2 was released after this 6G SDI firmware update, these models were 6G capable right out of the box and had "SD/HD/3G/6G-SDI In" printed below the SDI connectors.

Re: Can't send 6G SDI to HyperDeck Studio Pro

PostPosted: Sun Mar 31, 2019 3:16 pm
by Brett Casadonte
Dave Del Vecchio wrote:They HD-only version of the HyperDeck was always called the HyperDeck Studio as far as I know.

The original version of the HyperDeck Studio Pro had a thin flat steel front bezel and rack ears like this:
https://s3.amazonaws.com/ex3-clients/ab ... med-13.jpg

The updated HyperDeck Studio Pro 2 switched to a thicker rounded aluminum front bezel and rack ears:
https://www.coremicro.com/media/catalog ... 34_2_1.jpg

This change to the aluminum front gave it a little more modern look and made it sturdier for rack mounting (the thinner steel rack ears were more prone to bending).

As far as I know, the internal electronics remained the same between the HyperDeck Studio Pro and HyperDeck Studio Pro 2 and both versions use the same firmware. You can read the press release announcing the updated "2" models here:
https://www.blackmagicdesign.com/media/ ... 0130913-06

On the original HyperDeck Studio Pro, the connectors had "SD/HD/3G-SDI In" printed below them. This is because at the time the HyperDeck Studio Pro was released, only HD recording was supported and the SDI inputs were only 3G SDI capable. Blackmagic later introduced a firmware update enabling Ultra HD recording and 6G SDI support. Here is the announcement for that:
https://www.blackmagicdesign.com/media/ ... 0130408-12

Given that this 6G support was added in a firmware update, I'm guessing that the SDI receiver chips were always capable of 6Gbps bandwidth, but may have required a firmware change to be compatible with the 6G SDI standards (the 6G SDI standardization process was still ongoing in the early years of the HyperDeck Studio line and didn't become a SMPTE standard until 2015).

Since the HyperDeck Studio Pro 2 was released after this 6G SDI firmware update, these models were 6G capable right out of the box and had "SD/HD/3G/6G-SDI In" printed below the SDI connectors.


I stand corrected... thanks for the history lesson on the Hyperdeck line... good stuff! :D