No Facebook Live Audio - Web Presenter & Teranex Smart Panel

Questions about ATEM Switchers, Camera Converter and everything live!
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Monty Lasseter

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No Facebook Live Audio - Web Presenter & Teranex Smart Panel

PostFri Aug 18, 2017 5:32 pm

I have an XLR line coming from Soundboard to BM Web Presenter and I see audio bars on smart panel, but on Live Feed, there is no audio..

I am also using OBS (latest update)

Help?
Last edited by Tony Rivera on Fri Aug 18, 2017 5:49 pm, edited 1 time in total.
Reason: Consolidation of posts in thread
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Jack Fairley

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Re: No Facebook Live Audio - Web Presenter & Teranex Smart P

PostFri Aug 18, 2017 6:28 pm

What does your audio mixer look like in OBS?
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Monty Lasseter

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Re: No Facebook Live Audio - Web Presenter & Teranex Smart P

PostFri Aug 18, 2017 7:24 pm

Not even showing up. I ran XLR cable from Sound Board to the XLR input on Web Presenter, and when I speak in microphone or play music through the connected aux channel from board, I see it come up on my Web Presenter. BUT when I go to FB Live or OBS, I don't hear anything. SHould I have to insert stream key everytime I want to go live? (Streaming Church services..)

Thanks
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Jack Fairley

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Re: No Facebook Live Audio - Web Presenter & Teranex Smart P

PostFri Aug 18, 2017 8:45 pm

Sorry, I mean the internal audio controls in OBS.
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Monty Lasseter

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Re: No Facebook Live Audio - Web Presenter & Teranex Smart P

PostFri Aug 18, 2017 10:17 pm

In "source" it lists the web presenter. (I see the video in OBS)
But I see NO AUDIO coming through into OBS. It is showing up on my on Web Presenter though.
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Tim Douglas

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Re: No Facebook Live Audio - Web Presenter & Teranex Smart P

PostSat Aug 19, 2017 11:21 am

I think I've had this issue. For me it was just that OBS doesn't always pick up the Web Presenter as an audio source, even when it says it does. I noticed that it was using my default (laptop's internal mic) even though the Web Presenter was selected.

I think it has to do with the order you add the Web Presenter and start OBS. If I quit OBS and unplug the USB and redo them it picks up the Web Presenter.

The other thing you should check of course is that you have enabled the XLR audio in the menu, although I'm sure you've checked that and it doesn't seem like that's the issue anyway.

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