Hyperdeck Studio Mini didnt record video

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Christoph Scherlinger

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Hyperdeck Studio Mini didnt record video

PostSat Sep 23, 2017 8:57 am

Hey Guys,

im new here, so please dont be angry at me for not doing everything right!

My Hyperdeck Studio Mini didnt record the video source within the file after everything went right with my first file recorded(about 90gb in prores lt).

So i got an file about 90gig without any readable video but the audio is working.

The first file is completly fine

Can anyone help? Is this normal? Is this an firmware bug?

Thanks for helping!
Last edited by Christoph Scherlinger on Tue Sep 26, 2017 7:48 am, edited 1 time in total.
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Tony Rivera

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Re: Hyperdeck Studio Mini didnt record video

PostMon Sep 25, 2017 11:30 pm

Was the card reformatted before attempting to record again?
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Christoph Scherlinger

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Re: Hyperdeck Studio Mini didnt record video

PostTue Sep 26, 2017 3:47 pm

Hi Tony,

i dont think that i have. I copied it to my notebook and deleted just the files from the sd card.

So i wouldnt call it formatting...

But i used 2 different sd cards, the first two videos were recorded to the first sd card and the other ones after that to the second. So it doenst matter that i didnt reformatted?

Thanks for asking
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Tony Rivera

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Re: Hyperdeck Studio Mini didnt record video

PostTue Sep 26, 2017 6:21 pm

Two things:

1) You didn't mention the brand of SD cards used so it could just be luck that they're on the approved list. Please go ahead and check the support page of the website for the list of cards we'd suggest using and have been approved by us.

2) Copying/deleting files via the computer will not reformat the card and could have left the card fragmented. Reformat the card either on your computer or within the Hyperdeck itself.
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Travis Wurges

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Re: Hyperdeck Studio Mini didnt record video

PostWed Oct 11, 2017 5:25 pm

I've been experiencing the same issue Christoph reported across 3 of the 7 units we purchased, using several different Sandisk Extreme PRO 64GB and 128GB SD cards. The cards were formatted in the Mini before use, and the units all came with the most recent firmware.

The units will record correctly many times, and then suddenly record only black with audio. This doesn't happen in the middle of a clip, only when a new clip is started. There doesn't seem to be a rhyme or reason as to when it records ok and when we just get black with audio. One worked fine for 2 months and then acted up, 2 others were problematic several hours out of the box. As others have also reported (viewtopic.php?f=4&t=61137), the correct video imaged is on the preview monitor and the HDMI output while recording. Also, it always takes a different number of power cycles before it will record correctly again; sometimes one, last week it was five.

I spoke to BM phone support twice; several weeks ago, and again several days ago. Both times it was stated that no one else had reported the issue. I received an RMA to send a unit to them to do some tests on.

I hope this can be solved soon, it's very unnerving to not know if you're going to end up with video or not.
Video Producer - Yale School of Music
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David Peddicord

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Re: Hyperdeck Studio Mini didnt record video

PostWed Oct 11, 2017 9:02 pm

So the Mini, having dual SD card slots, does not allow you to record to BOTH SD cards? I would think that would be standard to create a backup.
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Tony Rivera

Blackmagic Design

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Re: Hyperdeck Studio Mini didnt record video

PostWed Oct 11, 2017 9:22 pm

The Mini operates in the same fashion as the older, bigger models. The feature of having to slots is to have the footage rollover to another storage medium if the first fills up.
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Jack Fairley

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Re: Hyperdeck Studio Mini didnt record video

PostWed Oct 11, 2017 9:38 pm

David Peddicord wrote:So the Mini, having dual SD card slots, does not allow you to record to BOTH SD cards? I would think that would be standard to create a backup.

If you want redundancy, use multiple decks. There are a bunch of single points of failure that recording to two cards will not protect you from.
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Travis Wurges

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Re: Hyperdeck Studio Mini didnt record video

PostWed Oct 11, 2017 9:48 pm

David, please don't hijack this thread...

This is recording issue is critical for those of us experiencing it.
Video Producer - Yale School of Music
http://music.yale.edu/mp
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Thomas Bates

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Re: Hyperdeck Studio Mini didnt record video

PostMon Oct 16, 2017 3:10 am

Add us to the list of also having this issue.

Have been running the Studio Mini for a few months now, without any issues.

We're a church, and didn't notice that this morning's sermons (2 of them) were recorded without video. Audio is perfect.

A small test recording prior to this worked great, though.

We then were going to record our evening sermon, and the same thing happened!

We're using SanDisk Extreme PRO 128gb cards, which are on the recommended list.

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