BMD Devices not recognised in Mac OSX High Sierra

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Jim Elliot

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BMD Devices not recognised in Mac OSX High Sierra

PostTue Sep 26, 2017 2:08 pm

Hi all, Kindly help. I updated my Mac operating system to the newly released OSX High Sierra V10.13
I have Intensity Shuttle as well as Mini Recorder and was successfully using live streaming until yesterday on OSX Sierra, but after updating to High Sierra, both the devices are not recognised in Mac.
The Desktop Video app is not recognising the devices.
Someone Kindly help ASAP! Thanks.
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Tony Rivera

Blackmagic Design

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Sep 26, 2017 6:17 pm

Did you update your Desktop Video to the most current release (10.9.7)?
Support: http://www.blackmagicdesign.com/support
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markpaterson

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Sep 26, 2017 6:19 pm

Hi Tony, I assume by your reply you're saying that Desktop Video 10.9.7 is compatible with High Sierra. Is that 100% compatibility or are there any caveats we should know about until the next driver update?
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Tony Rivera

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Sep 26, 2017 6:28 pm

Desktop Video 10.9.7 and all its components have been successfully tested with macOS High Sierra. If a Desktop Video device isn't detected after the OS update, try to re-install Desktop Video.
Support: http://www.blackmagicdesign.com/support
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Colin Barrett

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Sep 26, 2017 7:23 pm

One thing that I've learned lately (yes, it's taken a while!) is that when you upgrade the MacOS it's really important that you completely and utterly uninstall the existing installation of Desktop Video and all the installed Blackmagic components. I have four MacOS systems running various BM hardware - all controlled by Desktop Video and using Media Express - and I've pulled lots of hair out trying to get ME to work properly after an OS update. Then I had a brainwave - completely clear out all BM installed components and install the very latest from scratch.

I recently acquired a new Mac Mini simply to serve a SD videotape capture flow using Ultrastudio Express (hardware) Media Express (software) on top of El Capitan which was pre-installed by Apple. Not thinking, I upgraded the OS to Sierra........ and Desktop Video and Media Express didn't work. After ripping it out and installing the latest version from scratch everything worked perfectly.

Btw - I use AppZap to clear everything out, because in my experience Blackmagic's own Uninstaller can't be thoroughly relied on to strip everything out. This is really important.
Blackmagic Teranex 2D, Ultrastudio Express, Intensity Shuttle (Thunderbolt), H.264 Pro Recorder (all Mac OSX) & lots of old VTRs used for digital archiving of legacy video formats for major libraries, broadcasters, universities and public archives.
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Jim Elliot

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostWed Sep 27, 2017 2:43 am

Hi all, thanks for your reply.
Yes, I have the latest Desktop Video and also tried re-installing it but with no luck. I did a clean install of OS High Sierra, so everything was installed fresh.
Still, BMD devices were not being recognized.
Are the latest version compatible with High Sierra or is there an update coming out soon?
Thanks.
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Tony Rivera

Blackmagic Design

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostWed Sep 27, 2017 9:35 pm

Did you restart the computer with the device connected? Also, did you restart after the reinstall of DTV?
Support: http://www.blackmagicdesign.com/support
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Richard Martin

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 02, 2017 10:30 am

Hi all,
I've had a few issues with Intensity Shuttle after installing High Sierra and Desktop Video 10.9.7. The device seems to be working and is recognised by some programs but when I try to launch the preferences pane in System Preferences, it never truly launches, the screen is simply flashing.

I've tried two deletes of all Blackmagic Desktop Video software and re-installation (inc. reboots) and nothing seems to do the trick, Wonder if there's a preferences/application support folder I should be clearing somewhere?

Thanks
Richard
Last edited by Richard Martin on Fri Oct 06, 2017 9:55 am, edited 1 time in total.
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Erik Verhagen

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Oct 03, 2017 12:00 pm

Went to install macOS Sierra on a bootable disc to do a workaround. When I was installing a Virtual Machine, i got the message that the installation was blocked and that I could unblock it in System Preferences -> Security and Privacy -> General.

When I went to look there, the Black Magic Intensity also showed as being blocked.

Unblock and Desktop Video software recognises your box.
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roger.magnusson

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostThu Oct 05, 2017 5:43 pm

Tony Rivera wrote:Desktop Video 10.9.7 and all its components have been successfully tested with macOS High Sierra. If a Desktop Video device isn't detected after the OS update, try to re-install Desktop Video.

I did a clean install (not an upgrade) of macOS High Sierra on a mid 2014 MacBook Pro Retina. I'm seeing the same issues as other people in this thread, devices aren't detected and the Blackmagic Desktop Video app can't be started from System Preferences. I'm using an UltraStudio Mini Monitor.

There are many reports of applications that don't work because of the new file system in High Sierra that is used only on SSD:s. Would be interesting to know if those who have Desktop Video functioning are running on an SSD or HD/Fusion drive.
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Dave Johnstone

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostThu Oct 05, 2017 11:13 pm

I'm using DesktopVideo 10.9 and Media Express 3.53 on High Sierra with no issues.

System:

Retina 15" MBP mid 2012 High Sierra (upgraded form Sierra)
2.3GHz i7
250GB Apple SSD
8GB RAM
Ultrastudio Mini Recorder via Thunderbolt.

BM software was previously installed before OS upgrade.

Regards,

Dave.
Freelance Television Broadcast Engineer
and Software Programmer.
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Harry Parker

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Oct 06, 2017 2:09 am

Richard Martin wrote:High all,
I've had a few issues with Intensity Shuttle after installing High Sierra and Desktop Video 10.9.7. The device seems to be working and is recognised by some programs but when I try to launch the preferences pane in System Preferences, it never truly launches, the screen is simply flashing.

I've tried two deletes of all Blackmagic Desktop Video software and re-installation (inc. reboots) and nothing seems to do the trick, Wonder if there's a preferences/application support folder I should be clearing somewhere?

Thanks
Richard


I'm having the same issue as Richard. Clean install of High Sierra, clean install of Desktop Video, the thunderbolt Intensity Shuttle works fine but preferences will not open.
Last edited by Harry Parker on Mon Oct 09, 2017 11:58 pm, edited 1 time in total.
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Erik Verhagen

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Oct 06, 2017 6:43 am

I'm having the same issue as Richard. Clean install of High Sierra, clean install of Desktop Delivery, the thunderbolt Intensity Shuttle works fine but preferences will not open.[/quote]

On your computer, go to System Preferences -> Security and Privacy ->General.
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VJ Hellstone

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Oct 06, 2017 7:58 am

I have same issue. Desktop Video app does not detect devices.
Allthough Ultra Studio Mini Recorder is listed in OS under Thunderbolt devices. OS High Sierra 10.13 (17A365)
I have tried different versions of app, reinstalled, booted and everything. OS was clean install of High Sierra.

SETUP:
Camera (Canon XC10) is connected into Ultra Studio Mini Recorder with hdmi mini to hdmi cable.
Ultra Studio is connected into Mac with with TB2 cable >> TB3-to-TB2 adapter >> MacBook Pro 2017 (TB3 port)

UltraStudio Mini Recorder:
Vendor Name: Blackmagic Design
Device Name: UltraStudio Mini Recorder
Vendor ID: 0x4
Device ID: 0xA129
Device Revision: 0x1
UID: 0x000400000045D4B0
Route String: 1
Firmware Version: 7,2
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x1
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.1.0
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ColinAdland

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostSun Oct 08, 2017 3:20 am

Hello I am having the same issue.

What is the process for completely cleaning all BMD device drivers and software so I can reinstall Desktop Video in macos High Sierra?

Regards

Colin
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Harry Parker

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostMon Oct 09, 2017 11:24 pm

Erik Verhagen wrote:I'm having the same issue as Richard. Clean install of High Sierra, clean install of Desktop Video, the thunderbolt Intensity Shuttle works fine but preferences will not open.


On your computer, go to System Preferences -> Security and Privacy ->General.[/quote]

I have done this and my settings are to run apps downloaded from anywhere and Blackmagic Desktop Video will still not run. When I click it the Systems Prefs tab blinks and then nothing. Not sure if I missing something.
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johnwfarrand

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostTue Oct 10, 2017 10:04 pm

Is there any progress on this? I have the same issue. While macOS recognizes the Ultrastudio Mini Recorder, Desktop Video doesn't recognize that anything is attached. I've tried the whole song and dance routines too (uninstall, reinstall, restart with device plugged in, install with the device plugged in, restart with the device detached.. and on it goes). I've been at this for a week now. Please Help BMD! And why has Desktop Video been so HISTORICALLY TOUCHY??? I remember even 3 years ago being stressed out at football games trying to restart madly and quickly while the announcers were tapping their feet waiting on the BMD devices to be recognized (while the OS has always seen them).

2016 MBP (with the silly touch bar)
2.9 ghz i7
All SSD
Thunderbolt 3 (using Apple TB3 > TB2 converter, and NEW Apple TB cable)
macOS 10.13 (High Sierra)
Desktop Video 10.9.7 (and DTV still doesn't work in System Preferences, I have to load it as an application)


Here's what macOS has to say about the "Thunderbolt Device:"

Vendor Name: Blackmagic Design
Device Name: UltraStudio Mini Recorder
Vendor ID: 0x4
Device ID: 0xA129
Device Revision: 0x1
UID: 0x00040000008B5740
Route String: 1
Firmware Version: 7.2
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x1
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.0.16
Cable Serial Number: C4M7275014AF797A5


but yet, the BMD software can't see it.
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Steve Sharples

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostThu Oct 12, 2017 1:53 pm

Hi,

I too am having problems even after numerous un-installs and re-installs with 10.9.7. It refuses to even open using a clean install of High Sierra from scratch.

I have downgraded to 10.9.5 and that works fine providing you go into System Preferences - Security & Privacy - And unblocking the app.
Director of Globegig Media - www.globegig.com - Video Production | Event Filming | Live Streaming
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ColinAdland

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Re: BMD Devices not recognised in Mac OSX High Sierra

PostFri Oct 13, 2017 9:05 pm

Erik Verhagen wrote:Went to install macOS Sierra on a bootable disc to do a workaround. When I was installing a Virtual Machine, i got the message that the installation was blocked and that I could unblock it in System Preferences -> Security and Privacy -> General.

When I went to look there, the Black Magic Intensity also showed as being blocked.

Unblock and Desktop Video software recognises your box.


Thanks Erik this worked for me. Hopefully BMD update the install notes so others don't have the same issue.

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