Black Magic Desktop Video NOT DETECTING device

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

VJ Hellstone

  • Posts: 2
  • Joined: Fri Oct 06, 2017 7:19 am

Black Magic Desktop Video NOT DETECTING device

PostFri Oct 06, 2017 7:35 am

I have Ultra Studio Mini Recorder connected, but Desktop Video app does not detect device.
OS detects that Mini Recorder is connected into the Thunderbolt port, but APP does not detect device connected.

I have tried different versions of Desktop Video, from latest 10.9.7. to 10.8.3.
Same issue with all versions. Need to get camera connected.
HELP PLEASE!!

My setup is:
- MacBook Pro 2017 / macOS High Sierra 10.13 (17A365)
- UltraStudio Mini Recorder connected into the Mac with TB3 to TB2 adapter (with TB2 cable)
- adapter connected into Canon XC10 camera with hdmi to mini hdmi

Hardware list, under Thunderbolt Bus 1
UltraStudio Mini Recorder:
-Vendor Name: Blackmagic Design
-Device Name: UltraStudio Mini Recorder
-Vendor ID: 0x4
-Device ID: 0xA129
-Device Revision: 0x1
-UID: 0x000400000045D4B0
-Route String: 1
-Firmware Version: 7,2
-Port (Upstream):
-Status: Device connected
-Link Status: 0x2
-Speed: Up to 10 Gb/s x1
-Port Micro Firmware Version: 0.2.5
-Cable Firmware Version: 1.1.0
Offline
User avatar

Xtreemtec

  • Posts: 1569
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Black Magic Desktop Video NOT DETECTING device

PostTue Oct 10, 2017 12:35 pm

The TB adapter cables seems to have a lot of issues.. Several reports on this forum that they don't work as advertised!!
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, Production Studio 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio, SONY FS7 4K, JVC HM700 Full HD Camera
Offline

johnwfarrand

  • Posts: 2
  • Joined: Tue Oct 10, 2017 9:54 pm

Re: Black Magic Desktop Video NOT DETECTING device

PostTue Oct 10, 2017 10:09 pm

VJ Hellstone wrote:I have Ultra Studio Mini Recorder connected, but Desktop Video app does not detect device.
OS detects that Mini Recorder is connected into the Thunderbolt port, but APP does not detect device connected.

I have tried different versions of Desktop Video, from latest 10.9.7. to 10.8.3.
Same issue with all versions. Need to get camera connected.
HELP PLEASE!!

My setup is:
- MacBook Pro 2017 / macOS High Sierra 10.13 (17A365)
- UltraStudio Mini Recorder connected into the Mac with TB3 to TB2 adapter (with TB2 cable)
- adapter connected into Canon XC10 camera with hdmi to mini hdmi

Hardware list, under Thunderbolt Bus 1
UltraStudio Mini Recorder:
-Vendor Name: Blackmagic Design
-Device Name: UltraStudio Mini Recorder
-Vendor ID: 0x4
-Device ID: 0xA129
-Device Revision: 0x1
-UID: 0x000400000045D4B0
-Route String: 1
-Firmware Version: 7,2
-Port (Upstream):
-Status: Device connected
-Link Status: 0x2
-Speed: Up to 10 Gb/s x1
-Port Micro Firmware Version: 0.2.5
-Cable Firmware Version: 1.1.0



Nearly identical situation for me..
2016 MBPro
BMD Mini Recorder
only difference is that my "Cable Firmware Version" says 1.0.16

I've been at this for over a week now and have missed out on 2 live events now.

BMD we need this to work! Please help! (It's just bizarre that macOS recognizes these devices, but the BMD software won't see them)
Offline
User avatar

Xtreemtec

  • Posts: 1569
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Black Magic Desktop Video NOT DETECTING device

PostThu Oct 12, 2017 9:27 am

Guys when you have urgent matters like these you might want to CALL support, or email them..
This forum is a USER forum and while there are some moderators in here.. If there are real technical issues you might want to go to support and put it down at them. They are in contact with a few layers of tech support. ;)

If your problem get solved also report it back in the forum so other users can profit from it. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, Production Studio 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio, SONY FS7 4K, JVC HM700 Full HD Camera

Return to Live Production

Who is online

Users browsing this forum: Bing [Bot] and 11 guests