Hyperdeck Studio Pro

Questions about ATEM Switchers, Camera Converter and everything live!
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Kris Dunlop

  • Posts: 14
  • Joined: Tue Aug 12, 2014 4:14 pm

Hyperdeck Studio Pro

PostTue Oct 31, 2017 1:34 pm

My hyperdeck has an issue where all the lights are red and it won't operate. Any ideas? All firmware is up to date.
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Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
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Re: Hyperdeck Studio Pro

PostTue Oct 31, 2017 9:18 pm

Something of this nature could be due to a premature cable disconnect during a firmware update. You'll want to contact your regions support office to have the unit looked at.
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Jacob Abramson

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  • Joined: Wed Dec 03, 2014 7:53 pm
  • Location: Arizona

Re: Hyperdeck Studio Pro

PostTue Oct 31, 2017 9:46 pm

My experience with an issue like that means the unit has failed. You can try doing a firmware downgrade and then upgrade (if possible), but if that doens't work, it's dead.

I would recommend putting some space between the units in your rack. They run really warm and the heat doesn't have any place to go when they are against each other.
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