BM Webpresenter (no no audio to stream).
Posted: Fri Nov 10, 2017 7:58 amRESOLVED 
- it was an audio/source switch in the laptop/PC audio control panel - be sure to enable the BM. Credit goes to Angelo from Dragon Image for the fix.
Hi Guys,
Going a bit mental - been Googling, researching, reading, on forums, YouTubing for hours.
Just got a web presenter - using it with no front panel right now - just the 1x cam patched in the back.
It shows up on the laptop as a device - but there is no audio at all - shows & previews video signal fine - but no audio feeding through to USB. I patched in via SDI & HDMI, plugged/tested in 2x different XLR mikes & still no audio to laptop.
Also checked & updated the firmware (latest version), restarted the laptop several times & even swapped out USB cords as part of a thorough test/remediation plan.
I also patched in a monitor for the post Web Presenter feed which has video & audio showing up post device (sweet, amazing audio to taunt me!) - SO - it suggests the Web Presenter is not sending out audio to USB (it's receiving fine - but not outputting to USB).
I even tweaked the last 2x dip switches into an auto mode & the front light changed from white to green - but still no audio.
Anything ideas? Every video & thread show the device with the smart panel & every post says it's just plug & play - going mental - the advice I got is that it should just work even without the smart panel with 1x cam.
Anything I am missing - any small switch or setting I might have missed? I could find nothing close to this issue on the internet.
Trying some beer now to see if that works.
Assistance would be welcomed.
SB.
- it was an audio/source switch in the laptop/PC audio control panel - be sure to enable the BM. Credit goes to Angelo from Dragon Image for the fix.Hi Guys,
Going a bit mental - been Googling, researching, reading, on forums, YouTubing for hours.
Just got a web presenter - using it with no front panel right now - just the 1x cam patched in the back.
It shows up on the laptop as a device - but there is no audio at all - shows & previews video signal fine - but no audio feeding through to USB. I patched in via SDI & HDMI, plugged/tested in 2x different XLR mikes & still no audio to laptop.
Also checked & updated the firmware (latest version), restarted the laptop several times & even swapped out USB cords as part of a thorough test/remediation plan.
I also patched in a monitor for the post Web Presenter feed which has video & audio showing up post device (sweet, amazing audio to taunt me!) - SO - it suggests the Web Presenter is not sending out audio to USB (it's receiving fine - but not outputting to USB).
I even tweaked the last 2x dip switches into an auto mode & the front light changed from white to green - but still no audio.
Anything ideas? Every video & thread show the device with the smart panel & every post says it's just plug & play - going mental - the advice I got is that it should just work even without the smart panel with 1x cam.
Anything I am missing - any small switch or setting I might have missed? I could find nothing close to this issue on the internet.
Trying some beer now to see if that works.
Assistance would be welcomed.
SB.