No Aux Output from ATEM TV HD

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Richard Chalmers

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  • Joined: Thu Dec 07, 2017 9:12 am

No Aux Output from ATEM TV HD

PostThu Dec 07, 2017 5:40 pm

Hi,

I'm pretty new to this switcher, but it has been working great up to today. My Aux SDI output seems to be sending no signal at all... I plugged in a Decimator which shows signal on every other SDI (3GA and B), but I can't get anything from the Aux (i.e not even a clock reference).

I can see on the multiview the aux has a feed, whether that is colour bars or an input, so it makes me think it's hardware.

I tried downgrading the firmware. I can't find anywhere if there's a hardware reset though... Like holding buttons whilst powering up.

Anyone had this issue? Or is it a return to shop for warranty? :(
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Tony Rivera

Blackmagic Design

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Re: No Aux Output from ATEM TV HD

PostThu Dec 07, 2017 9:13 pm

Did you feed the AUX back into the ATEM and see in the multview that there's an image? If so, it could be that the device you're connecting it to doesn't support the format the AUX is outputting.
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Richard Chalmers

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  • Joined: Thu Dec 07, 2017 9:12 am

Re: No Aux Output from ATEM TV HD

PostFri Dec 08, 2017 1:24 am

Just tried it now... nothing. But I get signal on every other output...
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Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm

Re: No Aux Output from ATEM TV HD

PostFri Dec 08, 2017 9:43 pm

You should contact our support offices and see if there's another step to troubleshoot this before having to send the unit in to be looked at. You can find contact info in my signature.
Support: http://www.blackmagicdesign.com/support
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