H.264 Pro Recorder not recognized in BME Mac or Win

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Antonio Godoy

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  • Joined: Fri Oct 12, 2012 10:37 pm
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H.264 Pro Recorder not recognized in BME Mac or Win

PostTue Jan 02, 2018 11:38 pm

Hi, I´ve working with my H.264 Pro Recorder almost 2 years, but after the last update I can´t see video in Media Express or record, the device tab appears with the name "H.264 Pro Recorder" dimmed, I´ve tried updating to earlier versions either Mac or Win, from Desktop Video 10.3 to 10.9.9, never failed the firmware update.

In Windows I have tried with W8 and W10, and the Mac has Sierra 10.12.6, but it is the same.

I also use the ATEM TVS and works perfectly in Mac or PC (using Ver. 6.1 in order to allow to record). Newest updates don´t allow to record from the USB output.


Does any one have a solution? or the BMD products have an expiration date?
Video services for events.
Alienware I7 16Gb GTX970 4 GB, Asus ROG i7 8GB GTX660 4GB, MacBook Air i5 8Gb 256SSD, ATEM TVS, H.264 Pro Recorder, Intensity Shuttle USB3.0
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Xtreemtec

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Re: H.264 Pro Recorder not recognized in BME Mac or Win

PostWed Jan 03, 2018 10:11 am

I have seen more reports last few days about Desktop video 10.9.9 :roll:

I think it is best you contact BMD support on their email to get a support ticket for this.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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Axle87

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Re: H.264 Pro Recorder not recognized in BME Mac or Win

PostMon Mar 12, 2018 3:25 am

Hi Antonio,

I am having same issue. Been using the h.264 recorder for years but decided to update Desktop Video for the first time in about 2 years which I really regret!

Did you get a response from BM? Any idea how to solve this issue? Very frustrating!!

Cheers,

Axle

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