Ultrastudio Mini Recorder- No light/power after update crash

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Alan Power

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Ultrastudio Mini Recorder- No light/power after update crash

PostThu Feb 15, 2018 2:54 pm

Hi,

We have a brand new Ultrastudio Mini Recorder and after installing Desktop Video, it started to update. The computer froze/crashed and restarted unfortunately and now the Mini Recorder shows no led light or power when plugged into any machine using any thunderbolt cable. Is there a way to reset it or has that broken it completely?

Thanks

(It's probably worth mentioning that we have a Mini Monitor that works fine)
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Xtreemtec

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostThu Feb 15, 2018 4:56 pm

Contact BMD support. I guess yours is broken and needs to get a fix now.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K
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keyfinn

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostTue Feb 20, 2018 11:31 am

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This happened to me too. Did you get it fixed dude?
The last time I used mine I was using my canon dslr 70d and using the Ultrastudio Mini Recorder to send a feed to OBS for streaming music gig. Its been a few weeks since I used it but when I plugged in (PRE update) to use with OBS yesterday...there was no picture. the light was on and my Mac saw the device...I did everything as I normally do. I had to cancel my plans to stream. I checked all settings and searched Google and this forum for a fix. I updated the Desktop Video driver...and then my Mac couldn't even see the Ultra mini!! And no light!! How is this gear supposed to be used in professional fields where reliability is paramount. Im reading that people are having issues with this device all over. I tried a new cable and a different iMac this morning. What a waste of money if this can't be fixed.
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Tony Rivera

Blackmagic Design

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostWed Feb 21, 2018 10:52 pm

Both of the issues raised in the thread appear to be completely unrelated.

Alan Power wrote:Hi,

We have a brand new Ultrastudio Mini Recorder and after installing Desktop Video, it started to update. The computer froze/crashed and restarted unfortunately and now the Mini Recorder shows no led light or power when plugged into any machine using any thunderbolt cable. Is there a way to reset it or has that broken it completely?

This appears that if the update was not completed, the advice Daniel provided is correct to contact us. You can find this information for your regions office on the support page.


As for Ciaran's issue; there isn't enough information provided for the other users here to assist you. Information such as the OSX you're running, the model of computer and what DTV version you're on would be beneficial to others to give you some guidance. You could also contact support for some additional troubleshooting if you require it.
Support: http://www.blackmagicdesign.com/support
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codymccloy

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostMon Apr 16, 2018 11:30 pm

Was there an update on this? had the same problem -- it was interupted during an update and now is completely unresponsive.
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zeidan

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostMon May 07, 2018 8:07 pm

I just had the same exact issue!! Update interrupted > mini recorder is dead. Is that a fault in Blackmagic mini recorders?

Anyone please help
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Xtreemtec

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Re: Ultrastudio Mini Recorder- No light/power after update c

PostTue May 08, 2018 11:36 am

Again contact BMD.. The device is hang up now in a so called update loop. Needs to be send in to BMD to get reprogrammed. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K

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