No Device Detected

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

aurmer

  • Posts: 4
  • Joined: Fri Mar 09, 2018 8:34 pm
  • Real Name: Aubrey Snider

No Device Detected

PostFri Mar 09, 2018 8:45 pm

I am having trouble connecting my UltraStudio Express unit to my new (refurb) Mac Pro. As seen in the attached screenshot, I have run all updates, even rebooted once more for good measure. Then I installed Desktop Video Setup (first time it has been installed on this computer). The UltraStudio shows up in the system report, but "Desktop Video Setup" does not recognize it.

For more troubleshooting purposes, Desktop Video Setup recognized this unit using this thunderbolt cable on our iMac (Late 2015) and on our MacBook Pro (Mid 2014).

Can anyone provide any clues as to what I might try to correct my issue?

Thank you,
Aubrey
Attachments
Screen Shot 2018-03-09 at 2.31.43 PM.png
UltraStudio Express is recognized by the OS but not by the Desktop Video Setup program.
Screen Shot 2018-03-09 at 2.31.43 PM.png (910.9 KiB) Viewed 245 times
Last edited by aurmer on Sat Mar 10, 2018 1:20 am, edited 1 time in total.
Offline

rogersuski

  • Posts: 106
  • Joined: Wed Aug 29, 2012 12:37 am

Re: No Device Detected

PostFri Mar 09, 2018 10:19 pm

Try connecting to the other TB ports on the MacPro?
Offline

aurmer

  • Posts: 4
  • Joined: Fri Mar 09, 2018 8:34 pm
  • Real Name: Aubrey Snider

Re: No Device Detected

PostMon Mar 12, 2018 4:14 pm

Xtreemtec has collected and organized extensive FAQs. Thanks to him! The issue is a new security feature on High Sierra which requires you to "allow" use of this Thunderbolt device upon driver installation. If you have this issue, you can find more details under a post by Xtreemtec entitled "Frequently Asked Questions - Capture, Playbackand Stream".
Offline
User avatar

Xtreemtec

  • Posts: 2318
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: No Device Detected

PostMon Mar 12, 2018 9:14 pm

Thank you ;) And for the reference >>
Frequently Asked Questions - Capture, Playbackand Stream >Point 4.05

I can almost dream the link these days.. :lol: Posted this link more then 15 times now in a few weeks. :lol:
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K

Return to Live Production

Who is online

Users browsing this forum: No registered users and 5 guests