ATEM Suddenly won't connect to PC

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

James Griffin

  • Posts: 4
  • Joined: Wed Mar 07, 2018 2:02 am
  • Real Name: JAMES A GRIFFIN

ATEM Suddenly won't connect to PC

PostWed Mar 21, 2018 6:37 pm

I've been using my ATEM Production Studio 4k for over a year, normally connected to a Dell Inspiron All-N-One that does nothing but this ATEM job. Network connections are saved, everytime I plug them in, I get a connection between ATEM & Dell, Control Panel pops up, ready to rock.

Earlier this week, I connected to a laptop in my office, using same network settings as on the Dell that I use in the field.. No issues.. Updated Software Control to 7.3, everything was good.

When I got onsite to the job, the usual Dell with the usual settings wouldn't connect to ATEM. I went over the settings numerous times to be sure I had them right.. I then connect to the laptop that was earlier used in my office. It wouldn't connect either.. Nothing I did with internet settings on either computer or on ATEM Setup did anything..

I'm still not able to connect today and I have a big event Saturday that I need the system for. Any ideas? Did 7.3 mess me up? Or is it possible that the eithernet plug on the ATEM suddenly is bad??
Offline

Asgeir Hustad

  • Posts: 334
  • Joined: Tue Sep 26, 2017 10:13 am
  • Location: Norway

Re: ATEM Suddenly won't connect to PC

PostWed Mar 21, 2018 7:31 pm

You need to write down the actual network settings if you want help verifiying that it's not there the problem lies. I've had a Windows Update mess up things like that plenty of times.
Offline

James Griffin

  • Posts: 4
  • Joined: Wed Mar 07, 2018 2:02 am
  • Real Name: JAMES A GRIFFIN

Re: ATEM Suddenly won't connect to PC

PostThu Mar 22, 2018 3:10 am

Computer : Windows 10

IP 192.168.0.170
sub 255.255.255.0
gateway 192.168.0.1


ATEM
IP 192.168.0.199
(can't find subnet / gateway setup for switcher)
Offline

James Griffin

  • Posts: 4
  • Joined: Wed Mar 07, 2018 2:02 am
  • Real Name: JAMES A GRIFFIN

Re: ATEM Suddenly won't connect to PC

PostThu Mar 22, 2018 3:16 am

I should also mention that on the Setup page, it shows that ethernet is connected to computer, but USB is not connected, even though it is
Offline

Asgeir Hustad

  • Posts: 334
  • Joined: Tue Sep 26, 2017 10:13 am
  • Location: Norway

Re: ATEM Suddenly won't connect to PC

PostFri Mar 23, 2018 2:37 pm

Are you connected directly to the ATEM or via an ethernet switch? I generally recommend using a switch to anyone who asks, as that allows multiple connections, a media upload-guy and backups.
Offline

Chris Murch

  • Posts: 27
  • Joined: Wed Feb 14, 2018 4:51 pm
  • Location: Adelaide, Australia
  • Real Name: Chris Murch

Re: ATEM Suddenly won't connect to PC

PostSun Mar 25, 2018 4:06 am

Have you tried the simple things like rebooting the router, changing ethernet cables and power cycling the atem?
Offline

radioola

  • Posts: 1
  • Joined: Wed Apr 04, 2018 6:30 am
  • Real Name: Ola Fransson

Re: ATEM Suddenly won't connect to PC

PostWed Apr 04, 2018 6:33 am

I have the same difficult with my 1M/E 4k. Have You got a solution of this?
Offline
User avatar

Jordan Prod

  • Posts: 8
  • Joined: Fri Apr 06, 2018 1:13 pm
  • Location: Northampton, UK
  • Real Name: Jordan Hollowell

Re: ATEM Suddenly won't connect to PC

PostFri Apr 06, 2018 3:16 pm

Try re setting everything first and then power up the switcher last.
Blackmagic Kit:
ATEM 2 M/E Production Studio 4K
ATEM 1 M/E Advanced Panel
HyperDeck Mini x2
Web Presenter
SDI to HDMI converter
HDMI to SDI converter
UltraStudio Express

Return to Live Production

Who is online

Users browsing this forum: Lee Jones, Pedro Ruiz Mateos and 59 guests