- Posts: 233
- Joined: Tue May 14, 2013 3:07 pm
In case support/engineering team is reading this...
There seems to be a conflict between ATEM Software Control 7.X and DaVinci Panels (part of Resolve 14.X installation).
Since a few days, ATEM Software Control systematically crashed after a few minutes of H.264 capture from my ATEM TVS (USB); I was totally clueless about the reason/cause.
I checked all the basics (disk space, other processes, AV, system health etc.)...I also updated ATEM SC 7.2 to 7.3...no improvement..
Until I realized that I had installed Resolve 14.3 (free) since the last successful capture session.
Looking at the Windows logs, I noticed the following info in the crash events:
Faulting application name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x596c05c6
Faulting module name: DaVinciPanelAPI32.dll_unloaded, version: 1.2.0.0, time stamp: 0x59e93fab
I went ahead and uninstalled Da Vinci Panels, which I assumed I don't have any use (no panel attached), and...bingo ! problem solved !...
There seems to be a conflict between ATEM Software Control 7.X and DaVinci Panels (part of Resolve 14.X installation).
Since a few days, ATEM Software Control systematically crashed after a few minutes of H.264 capture from my ATEM TVS (USB); I was totally clueless about the reason/cause.
I checked all the basics (disk space, other processes, AV, system health etc.)...I also updated ATEM SC 7.2 to 7.3...no improvement..
Until I realized that I had installed Resolve 14.3 (free) since the last successful capture session.
Looking at the Windows logs, I noticed the following info in the crash events:
Faulting application name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x596c05c6
Faulting module name: DaVinciPanelAPI32.dll_unloaded, version: 1.2.0.0, time stamp: 0x59e93fab
I went ahead and uninstalled Da Vinci Panels, which I assumed I don't have any use (no panel attached), and...bingo ! problem solved !...
DR Studio 18.6.6 Win10Pro 22H2 19045.4291 i7-8850H 2.6GHz - 32GB RAM;
nVidia Quadro P2000 4 GB (546.09)
OS,Library,Project: 1TB SSD - Cache & src media files: 500GB NVMe
ATEM TVS (8.6.4), VA 4k (2.5.4)
Mini Monitor & Mini Recorder (Deskt Vid 12.0)
nVidia Quadro P2000 4 GB (546.09)
OS,Library,Project: 1TB SSD - Cache & src media files: 500GB NVMe
ATEM TVS (8.6.4), VA 4k (2.5.4)
Mini Monitor & Mini Recorder (Deskt Vid 12.0)