Atem Television Studio Pro 4K not starting

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Cipicu

  • Posts: 1
  • Joined: Tue Jun 19, 2018 12:44 pm
  • Real Name: Claudiu Paraschiv

Atem Television Studio Pro 4K not starting

PostTue Jun 19, 2018 12:55 pm

Hi Guys,

Very happy I have just unpacked my new Atem Television Studio Pro 4K just to find out that it does not start at all :( . The only thing that it does it lights up the SET button and the RJ45 link LEDs are blinking (suggesting that it is not a power issue).

Any idea?

Thank you
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Gary Adams

Blackmagic Design

  • Posts: 1393
  • Joined: Sat Aug 25, 2012 6:14 am

Re: Atem Television Studio Pro 4K not starting

PostTue Jun 19, 2018 8:13 pm

Hello Claudiu. I think it would be best to contact Blackmagic Support in your region.

Regards, Gary
Gary Adams
Blackmagic Design
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pederdingo

  • Posts: 133
  • Joined: Tue Mar 27, 2018 11:30 pm
  • Real Name: Casper Elmose

Re: Atem Television Studio Pro 4K not starting

PostTue Jun 19, 2018 8:21 pm

Hi Gary,

I had this problem as well and multiple people on the forum has also had the problem.
It seems it might be caused by changing the IP address of the ATEM.

The RMA worked flawlessly and I received a new unit very fast, but I'm afraid of changing the IP address of the new ATEM.
Do you know if this issue has been fixed in 7.5?
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Gary Adams

Blackmagic Design

  • Posts: 1393
  • Joined: Sat Aug 25, 2012 6:14 am

Re: Atem Television Studio Pro 4K not starting

PostTue Jun 19, 2018 9:18 pm

Hello Casper. I have not seen any issue with changing IP addresses. I do this quite often with my gear. It is useful to get feedback from many people on issues, however.

Regards, Gary
Gary Adams
Blackmagic Design

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