studio camera 4k 2 black screen

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Dmitry Sergeev

  • Posts: 12
  • Joined: Fri Dec 02, 2016 1:17 pm
  • Location: Belarus, Minsk

studio camera 4k 2 black screen

PostTue Jul 17, 2018 6:37 pm

The camera shows a black screen, the settings can be configured and they are visible, feedback is also visible. But there is a problem with the matrix apparently.
My colleagues faced the same problem and they replaced the camera.
My camera was purchased in April 2017 and the warranty has passed.

Perhaps someone will tell you how to solve the problem and can it be a serial marriage?

The firmware did not help.
http://www.specmedia.by
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arvexvor

  • Posts: 1
  • Joined: Wed Oct 10, 2018 2:39 pm
  • Real Name: Konstantin Stoletov

Re: studio camera 4k 2 black screen

PostWed Oct 10, 2018 2:43 pm

Die Dmitry. We have same problem. Did you find solution. Could you advice?
Konstantin.
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Xtreemtec

  • Posts: 2849
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: studio camera 4k 2 black screen

PostThu Oct 11, 2018 10:23 am

Did you remove the lens cap? :D Sorry could not resist to make that joke..

Contact your nearest BMD region support. (Check contact form on the website)
They will put you trough a few questions and will figure out if you have a faulty unit or not. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV, ATEM TVS HD, 1M/E 4K, 2M/E Broadcast Studio 4K, Hyperdeck Studio Mini, SONY FS7 4K, Ursa Broadcast 4K

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