Videohub connection issue

Hi
I Had everything working great
since i reset the main computer control the Broadcast videhub Via USB cable
some of my workstation loss concoction with the main computer and wont recognize the matrix
I confirm the IP and Port num are OK but still it wont recognize the matrix
I reinstall the soft even try to clean reg record (ccleaner) still noting
someone know about this issue?
please HELP
TX

[Joshua Helling]

You mentioned confirming that the IP address is okay, but is the server machine set to static? If it's set to DHCP it could theoretically loose it's lease and when issued a new IP it could cause the the clients to not find the hub.

Did you give the videohub a static ip (or reserved) on your network?

edit: looks like joshua beat me to it :)

Yes it is static ip....
I have some other workstations how can easily connect to the matrix
cannot understand why

Have you tried directly wiring an ethernet from a workstation to the hub to ensure that its not your network?

I didnt tray that
But i dont think there is somthing wrog with my network, i can ping the matrix pc and even telnet the matrix port, so conecction seem to be ok
Even thogh i'll try conictiong bouth to the same switch sunday.
Any other ideas?

you have to make this very simple when you are troubleshooting.
Make sure that you know the IP address of your Videohub, by going into preferences on one of the working computers. I am going to make an ASSUMPTION that you are not on an DHCP network, and that all computers have a static IP address. Once you know the IP address of your Videohub, simply plug in the "non working" computer directly into the videohub, making sure that the IP address of the "non working computer" is set to static IP, and that its on the same subnet as the videohub.

For example -
if the videohub is 192.168.10.240, with a subnet mask of 255.255.255.0
then make your computer 192.168.10.241, with a subnet mask of 255.255.255.0

I know how frustrating it is when everything else is working, and you don't want to pickup equipment, move it around, and unplug everything else, so you can just do this test, but JUST DO IT ANYWAY, and you will find your problem quickly. If your are uncertain about how to set IP addresses on your computer, then find your IT guy and have him help you.

Bob Zelin