Web Presenter output cropped by Facebook

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Tim_Ashton

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  • Joined: Mon May 01, 2017 9:01 pm

Web Presenter output cropped by Facebook

PostThu Sep 27, 2018 6:20 pm

Hi,

This is a similar issue to the post viewtopic.php?f=4&t=79078 but relating to Facebook so I’ve created a separate topic.

I have the USB output from the Web Presenter connected to a laptop. On the laptop I have the Facebook Live portal running (Facebook.com/live/create) with the ‘Camera’ option selected. I see approx 50% of the output - the centre of the screen. I presume that this is becuse FB is expecting a resolution half the size of the input the Web Presenter is sending, but since since both should be 1080x720 I don’t see why.

Has anyone had a similar problem or got any thoughts?

Many thanks!
Tim
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cbcmedia

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  • Joined: Mon Oct 08, 2018 7:33 pm
  • Real Name: Jay Faulkner

Re: Web Presenter output cropped by Facebook

PostMon Oct 08, 2018 7:35 pm

I have the same issue. We are streaming a 720p signal, but it's severely cropped in facebook live
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Tim_Ashton

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Re: Web Presenter output cropped by Facebook

PostMon Oct 08, 2018 9:10 pm

Hi Jay,

I'm glad it's not only me! I just assumed as nobody had replied then it was either an issue nobody else had or nobody else used the Web Presenter!

I've been through all the settings and searched extensively online, but all my searches either show people selling the Web Presenter, or with loads of info about Facebook Live.

Does anyone else have the same issue? Or is everyone else getting on OK with it?

Thanks,
Tim
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Nerds LTD

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  • Real Name: Jason Bache

Re: Web Presenter output cropped by Facebook

PostWed Oct 10, 2018 7:14 am

Same here! I had to run the feed through OBS to eliminate the issue.
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Tim_Ashton

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Re: Web Presenter output cropped by Facebook

PostWed Oct 10, 2018 9:47 pm

Thanks Jason - how did you fix it by running it through OBS? I've also got OBS installed but not really had much chance to use it yet. Will it take the full resolution and convert it? Is it obvious how to do it, or are their specific settings you used to do.

It sounds like this isn't a unique problem - I wonder how many people are having the same issue.

Thanks,
Tim

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