Ultrastudio 4K/LiveKey not keying alpha correctly 3G
Posted: Sat Jan 05, 2019 1:02 am
Hi all,
I just picked up an Ultrastudio 4K (second hand but brand new in box never been used on a gig) to run graphics at a rowing event next month and I'm having difficulty with an external key/fill at 1080 50p.
I am running png assets out of Qlab 4 with LiveKey (set to external key) on a MacBook Pro 2018. When I set the output surface to 1080 25p in Qlab it works beautifully. I get a good clean black and white key and a crisp fill out of the SDI A & B. However when I change the US4K through Qlab to run at 1080 50p the fill still works, but the key turns into this strange washed out grey image and has vertical lines across it (see picture below. Yes I'm using Donald Trump's face to test it.) I am testing the key by plugging the SDI directly into a Shogun so I know that this issue is occurring before the signal reaches my ATEM TV Studio.
I've tried swapping out the cable, trying a different computer, I've reinstalled Desktop Video and rolled it back a few versions and nothing seems to work. Have I got a dud unit?
I just picked up an Ultrastudio 4K (second hand but brand new in box never been used on a gig) to run graphics at a rowing event next month and I'm having difficulty with an external key/fill at 1080 50p.
I am running png assets out of Qlab 4 with LiveKey (set to external key) on a MacBook Pro 2018. When I set the output surface to 1080 25p in Qlab it works beautifully. I get a good clean black and white key and a crisp fill out of the SDI A & B. However when I change the US4K through Qlab to run at 1080 50p the fill still works, but the key turns into this strange washed out grey image and has vertical lines across it (see picture below. Yes I'm using Donald Trump's face to test it.) I am testing the key by plugging the SDI directly into a Shogun so I know that this issue is occurring before the signal reaches my ATEM TV Studio.
I've tried swapping out the cable, trying a different computer, I've reinstalled Desktop Video and rolled it back a few versions and nothing seems to work. Have I got a dud unit?