Broken Video Assist 5 inch

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bisselik

  • Posts: 1
  • Joined: Thu Feb 14, 2019 3:04 pm
  • Real Name: Markus Bisselik

Broken Video Assist 5 inch

PostThu Feb 14, 2019 3:14 pm

Hi,

the 5 inch Video Assist of my son is broken. When powering on, display stays black, fan starts running. Can´t power off - fan keeps running. Device can´t been seen on Mac via USB.

The device is just out of warranty. His pocket money is limited, I can´t buy new equipment every two years...

Any idea?

Thanks,
Markus
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Denny Smith

  • Posts: 10425
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Broken Video Assist 5 inch

PostMon Feb 25, 2019 1:34 pm

Contact your regional BM Support office, since the warranty just ended, you might get it fixed for less than a replacement.
Cheers
Denny Smith
SHA Productions
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Denny Smith

  • Posts: 10425
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Broken Video Assist 5 inch

PostMon Feb 25, 2019 9:46 pm

You need to contact BM Support directly, this is a User Forum, and bumping my replynhere is not going to get your VA fixed.
Cheers
Denny Smith
SHA Productions

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