ATEM Television Studio HD

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Paul Szilard

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ATEM Television Studio HD

PostFri Jun 07, 2019 7:36 am

Just bought ATEM Television Studio HD.

Unboxed it and installed s/w on my MacBook Pro 2018, running Mojave. Connected ATEM via both CAT5 and USB and started the software, which said Update available, so I clicked to update.

Update then hung with message that it failed to update. The ATEM continued to display "UPDATING", but nothing happened for 5 minutes.

I then power cycled the ATEM in the hope that it will re-start, however it won't even boot. The SET light is flashing and the fan is on max. No other indicators, and no response to any button push.

Of course this happened at 5:05pm on Friday and BMD office closed 5 minutes ago!

ANY IDEAS PLEASE???
Last edited by Tony Rivera on Fri Jun 07, 2019 2:38 pm, edited 1 time in total.
Reason: Edited for security reasons
Paul Szilard
Remkeek Media
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Xtreemtec

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Re: ATEM Television Studio HD

PostMon Jun 17, 2019 7:26 pm

Your unit is flashed dead now. Contact your BMD regional office to send it in for a reflash of the firmware. This can only be done inside the device by a BMD technician.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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shaunbrickell

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Re: ATEM Television Studio HD

PostSat Jun 22, 2019 11:26 am

Paul I had the same issue. Remove all cables except the USB and try running the Atem installer again.
If need be uninstall the Atem software from your laptop and then reinstall again which will trigger the Atem firmware update.
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gsimonelli

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Re: ATEM Television Studio HD

PostSat Jun 29, 2019 7:29 pm

That just happened to me and I freaked. I plugged in the usb cable and ran the update again and it came back to life.

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