Can't adjust dark video in Blackmagic Atem HD

Hi all,

Very new to not only this forum but ATEMS and somewhat live streaming also. My church purchased the Blackmagic ATEM Studio and a new camcorder, the Canon Vixia G50. I'm using the G50 and our older camcorder in 1080i and can see both cameras in multi-view on our tv screen. The problem I'm having is that the video brightness and color looks great on both camcorders screens and the tv but the video streaming through BoxCaster is very dark. I've tried using the ATEM's camera controls but nothing changes the video quality. The little button under each camera does move sideways and up and down but there is no change in the video brightness or color or anything at all. I've tried adjusting the camera itself but only get very little change that way. I don't have any clue why I can't change the video brightness and contrast at all. Hope you all can help or give me some other things to try. An I missing something?

Thanks so much for your help.
Debbie (DeeJay4352)

Debbie that Camera control is ONLY for BMD cameras. This is a special protocol developed by BMD to control their cameras and not compatible with Canon Vixia or other handycams.

If the video looks fine at the camera and on the ATEM multiviewer, the issue is obviously further down the chain (ie. probably with the BoxCaster). Are there any devices between the ATEM and BoxCaster? Have you tried viewing the stream on more than one device?