Blackmagic audio 12G

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

CVC288

  • Posts: 4
  • Joined: Sat Oct 27, 2018 1:38 pm
  • Location: MALTA
  • Real Name: George Scicluna

Blackmagic audio 12G

PostThu Aug 08, 2019 8:01 am

Hello
i tried to update the blackmagic audio 12G
unit with latest firmware update 3.2
it stopped at 33%
and unit does not boot

any help how to get it back working please
Offline

Dave Del Vecchio

  • Posts: 439
  • Joined: Mon Nov 25, 2013 10:25 am

Re: Blackmagic audio 12G

PostFri Aug 09, 2019 12:04 am

Usually if a firmware update is interrupted (and the device is no longer recognized over USB by the setup software), the only option is to send the unit in to your local Blackmagic support office.

They can usually flash the firmware internally to make the unit operational again (unfortunately this is not something that can easily be done by an end user).
Offline

CVC288

  • Posts: 4
  • Joined: Sat Oct 27, 2018 1:38 pm
  • Location: MALTA
  • Real Name: George Scicluna

Re: Blackmagic audio 12G

PostFri Aug 09, 2019 10:27 am

no news from blackmagic engineers if i can fix the problem myself! problem was created as i updated firmware found on their website
Offline
User avatar

Xtreemtec

  • Posts: 3746
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Blackmagic audio 12G

PostTue Aug 13, 2019 1:54 pm

Shoot a support ticket to your local BMD Regional support. They will go over a few questions. If it needs a factory reflash they will collect the unit and send it back reflashed. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control
Offline

CVC288

  • Posts: 4
  • Joined: Sat Oct 27, 2018 1:38 pm
  • Location: MALTA
  • Real Name: George Scicluna

Re: Blackmagic audio 12G

PostSun Aug 18, 2019 2:59 pm

Yes did so and was fixed although they didnt install latest firmware
I need to change audio settings to ebu format
System wants me update firmware but im afraid it will crash again
Any thoughts.?
Offline
User avatar

Xtreemtec

  • Posts: 3746
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: Blackmagic audio 12G

PostMon Aug 19, 2019 12:25 pm

Just try it again. Take a USB2 port. Seems to work better for updates as a USB3 ;)

Try to avoid long USB leads.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 1M/E 4K, 4M/E Broadcast Studio 4K, Hyperdeck Studio Mini, Ursa Broadcast 4K, 4K fiber converters with Sony Control

Return to Live Production

Who is online

Users browsing this forum: No registered users and 11 guests