Mon Oct 22, 2012 5:04 pm
There are three things that are coming to mind that could be an issue.
1> Your setup is not right, which should be simple to straighten out.
2> You are trying to capture while in Video playback mode (this will not work, only dashboard and gaming).
3> The product is defective.
Other than that, this should work we do it daily in our office. So it is either an install issue or a product issue. I'd recommend you give our support office a call so they can walk you through some things. They will be able to make sure that everything is setup correct.
Joshua Helling
Director of World Wide Support
Blackmagic Design Inc.