Costa wrote:Monarki Stockholm wrote:Thanx Grant!
I just want to write and state that I understand the concept of flexing your frustration on this forum. What kind of pisses me of is the fact that some of you guys seem to feel mistreated by BMD like if they've done you personally wrong? Everybody's itching to get their toy of the century but if you're in a position that you need it for payed production you just have to hire some other camera to get the job done. The way I see it we should all be happy BMD is being next to manic in their ambition to get everything right and perfect and I also think we have to face the fact that they are investing a lot of money and resources to make our dream come true. They might have been a tiny slice naive and for that I forgive them. I'm the same. Man I want to lock my self in a room with that thing for three days and dont come out!
Marcus Frendberg
http://www.monarki.com
I understand where you are coming from, but as I have stated before and you may have missed, this is the SECOND delay from BMD on TWO different devices in a row. Hyperdeck Studio Pro is coming to a 6 month delay as is the camera. This is not poor planning but poor management IMO. However, I DO understand where you are coming from, I just do not agree with all of it.
I agree with Costa with one addition: as far as I'm aware, the BMCC is the THIRD product they've failed to ship on time. It took me two months to get my Intensity Shuttle with Thunderbolt from B&H here in the States.
One shipping date error for a product is an accident. Any reasonable human being would forgive that. Second product: another missed date. I'm concerned. Third missed shipping date on yet another new product = bad planning/poor management.
But instead of asking top management to step down after this serious error, I would suggest that they give something extra to customers who have been waiting a LONG time for this camera. Throw in an SSD drive or a lens mount or some free software. Whatever. But make it a substantial token of appreciation for your customer's patience. Otherwise--and this will happen soon--customers will grow impatient with the company's broken delivery promises, and they will buy the next new shiny camera toy.
On our cinemacamerahq.com web site, we posted a ticker near the top of the home page that counts the amount of time we've been waiting. We're up to 77 days as of this writing.
Keeping my fingers crossed for a very speedy resolution and a token of appreciation for my loyalty.
----Todd Ruel
http://www.cinemacamerahq.com