Mon Jan 14, 2013 9:37 pm
Hello,
That sounds very odd. The converter should show up in the converter utility. It should have access to audio and down conversion options.
I'd recommend making sure you have the latest version of the utility and then make sure the unit is powered on prior to connecting it via USB. Do all of the converters behave this way? While I could see maybe one of them having some sort of USB issue, i'd highly doubt that all of them would.
As for the input only showing SD that would suggest that the down converter is turned on. Try toggling the processing switch on the mini converter. You can toggle through a few different options until it starts coming in HD (the other three options are SD).
That should get the signal coming in.
Joshua Helling
Director of World Wide Support
Blackmagic Design Inc.