Aaron Green wrote:So I spent $160 to ship/insure my camera to BM. Emailed twice to make sure they received it. Heard nothing. 12 days later I see a FedEx email with my return shipping info. I email again to ask what they evaluated and discovered. Heard nothing. This really irritated me b/c I wanted to show them clear examples of the crosshatching I saved in photoshop in case they claimed "they didn't see it."
I got my camera back today. Same one. Nothing has changed. Same crosshatching. Still trying to get in contact with someone.
In my experience, the process breaks down between the techs and customer service. The service people don't seem to have much of a grasp on anything technical that occurs, and they also don't seem to be a part of the process *after* the tech has looked at the camera.
Expected:
Customer: "My camera is broken!"
Service: "Oh no, let's take a look at that."
** after camera arrives **
Service: "We received the camera and have passed it along to our technicians. They're going to take a look. Once they share their findings with me, I'll pass them on to you"
** after camera is inspected **
Service: "Results are in-- they can't reproduce. Can you provide more instructions, or would you prefer we return your camera?"
Actual:
Customer: "My camera is broken!"
Service: "Prove it."
Customer: ** sends several DNG and video files ** (this likely goes back and forth at least 1-2 more times)
Service: "Okay, send it in."
** after camera arrives **
Customer: "Did you receive the camera?"
Service: "Yes, it is with the technicians now."
** after camera is marked for return shipment **
Customer: "What is being shipped to me?"
Service: "Unfortunately, the technicians could not reproduce your issue. We are returning your camera."
This happened twice for me.
On a technical note, there seems to be an intersecting point between early sensors with magenta vignetting and newer sensors with crosshatching. The hatch is almost never-to-be-seen with my 309xxxx camera, but is 100% in-your-face with 328xxxx and 332xxxx units I've tried. My 309 has very strong magenta vignetting, while the 328 has little and the 322 has absolutely none.
For new shoppers, instead of hoping for a newer serial, you might want to choose between old sensor (magenta corners) and new sensor (minesweeper footage). Just return as defective to the retailer until you get your preferred lesser of two evils. I'm kind of glad to have magenta corners, after having tried the newer units.
Sorry to go off in a few directions there. Hopefully this contributed something useful to the discussion. If not, scroll by