- Posts: 5
- Joined: Sat Jan 21, 2017 11:04 pm
Please forgive me if this has been addressed before. I searched the forum and didn't find any discussion of this.
I'm a newbie. I just purchased an Intensity Shuttle Thunderbolt to use with my new MacBook Pro. It's not working. I'm trying to determine if the Shuttle is defective or if I'm just doing something wrong.
The new MBP has only Thunderbolt 3/USB-C ports, so I purchased an Apple TB3-TB2 adaptor and an Apple Thunderbolt 2 cable.
I connected a known working HDMI source to the input on the Shuttle, and connected the HDMI output to a known working monitor. The monitor displayed only the "No input signal" warning and the Log/Capture screen showed black.
I'm guessing that the Mac is at least partially "aware" of the Shuttle being connected, because it shows up as a source for a Quicktime recording when connected and not when it isn't. However if selected the recording fails with a "no data received" message.
Has anyone successfully used the Apple Thunderbolt 3-to-2 adaptor with a Blackmagic capture product? I'm wondering if that might be the problem, but I don't have a way of testing the chain without it or it by itself.
Any suggestions are welcome.
System details, if they matter:
MacBook Pro 13,3 (15" touch bar)
2.9GHz Quad i7
16GB RAM
Intel HD Graphics 530 / Radeon Pro 460 (4GB) graphics
2TB Internal PCIe SSD storage
Intensity Shuttle Thunderbolt via Apple Thunderbolt cable through Apple Thunderbolt-3-to-Thunderbolt-2 adaptor
No other peripherals connected
EDIT: Forgot the OS: macOS Sierra 10.2.2
I'm a newbie. I just purchased an Intensity Shuttle Thunderbolt to use with my new MacBook Pro. It's not working. I'm trying to determine if the Shuttle is defective or if I'm just doing something wrong.
The new MBP has only Thunderbolt 3/USB-C ports, so I purchased an Apple TB3-TB2 adaptor and an Apple Thunderbolt 2 cable.
I connected a known working HDMI source to the input on the Shuttle, and connected the HDMI output to a known working monitor. The monitor displayed only the "No input signal" warning and the Log/Capture screen showed black.
I'm guessing that the Mac is at least partially "aware" of the Shuttle being connected, because it shows up as a source for a Quicktime recording when connected and not when it isn't. However if selected the recording fails with a "no data received" message.
Has anyone successfully used the Apple Thunderbolt 3-to-2 adaptor with a Blackmagic capture product? I'm wondering if that might be the problem, but I don't have a way of testing the chain without it or it by itself.
Any suggestions are welcome.
System details, if they matter:
MacBook Pro 13,3 (15" touch bar)
2.9GHz Quad i7
16GB RAM
Intel HD Graphics 530 / Radeon Pro 460 (4GB) graphics
2TB Internal PCIe SSD storage
Intensity Shuttle Thunderbolt via Apple Thunderbolt cable through Apple Thunderbolt-3-to-Thunderbolt-2 adaptor
No other peripherals connected
EDIT: Forgot the OS: macOS Sierra 10.2.2