- Posts: 3
- Joined: Thu Jul 13, 2017 12:18 am
Hi All,
I bought a BM IS Thunderbolt a fwe days ago and ive been extremely disappointed with its reliability so far.
it was purchased to live stream with Wirecast, it comes as a recommended device by the hardware session. When i installed the BM software on Windows it asked to update the firmware which kept failing. I decided to try and use it without update as i was running out of time.
After hours of trying to connect to my video source Canon HF G40 i eventually got it working at 720p (more on that later)
I did a quick stream to test for 15 mins and it seem to be working OK at the lower resolution, I then saved the settings ready for the actual live stream.
My PC then decides to blue screen every time i change either the black magic desktop software or wire cast to the correct 720 video settings, i imagine this is because its on some older firmware.
Anyway the only way i got this to work is to buy the Wirecast software for a Mac which cost me nearly 1k. Effectively buying the same software twice just so i wasn't embarrassed in front of my client saying unfortunately i provide the service you requested.
Anyone have some ideas on how i can force the device to get a firmware update, seems silly there isnt a way to also be able to manually download and force a firmware update like most other devices (or if there is i had a hard time finding the instructions for this)
This is my first and last BM device if it continues to be so temperamental.
Thanks for Any Help
System Specs (Mac Bootcamp)
BM Design Desktop Video 10.9.3.0
OS Name Microsoft Windows 10 Pro
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-ETUP41A
System Manufacturer Apple Inc.
System Model MacBookPro11,3
System Type x64-based PC
System SKU Unsupported
Processor Intel(R) Core(TM) i7-4960HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Apple Inc. MBP112.88Z.0138.B25.1702171721, 17/02/2017
SMBIOS Version 2.4
BIOS Mode UEFI
BaseBoard Manufacturer Apple Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.15063.0"
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 8.03 GB
Total Virtual Memory 22.9 GB
Available Virtual Memory 10.5 GB
Page File Space 7.00 GB
I bought a BM IS Thunderbolt a fwe days ago and ive been extremely disappointed with its reliability so far.
it was purchased to live stream with Wirecast, it comes as a recommended device by the hardware session. When i installed the BM software on Windows it asked to update the firmware which kept failing. I decided to try and use it without update as i was running out of time.
After hours of trying to connect to my video source Canon HF G40 i eventually got it working at 720p (more on that later)
I did a quick stream to test for 15 mins and it seem to be working OK at the lower resolution, I then saved the settings ready for the actual live stream.
My PC then decides to blue screen every time i change either the black magic desktop software or wire cast to the correct 720 video settings, i imagine this is because its on some older firmware.
Anyway the only way i got this to work is to buy the Wirecast software for a Mac which cost me nearly 1k. Effectively buying the same software twice just so i wasn't embarrassed in front of my client saying unfortunately i provide the service you requested.
Anyone have some ideas on how i can force the device to get a firmware update, seems silly there isnt a way to also be able to manually download and force a firmware update like most other devices (or if there is i had a hard time finding the instructions for this)
This is my first and last BM device if it continues to be so temperamental.
Thanks for Any Help
System Specs (Mac Bootcamp)
BM Design Desktop Video 10.9.3.0
OS Name Microsoft Windows 10 Pro
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-ETUP41A
System Manufacturer Apple Inc.
System Model MacBookPro11,3
System Type x64-based PC
System SKU Unsupported
Processor Intel(R) Core(TM) i7-4960HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Apple Inc. MBP112.88Z.0138.B25.1702171721, 17/02/2017
SMBIOS Version 2.4
BIOS Mode UEFI
BaseBoard Manufacturer Apple Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.15063.0"
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 8.03 GB
Total Virtual Memory 22.9 GB
Available Virtual Memory 10.5 GB
Page File Space 7.00 GB