Some problems with Crucial M4 512GB - [unsolved]

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12345franz

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Some problems with Crucial M4 512GB - [unsolved]

PostMon Mar 04, 2013 9:13 pm

EDIT: Could be a SOLUTION: USE THE 009 FIRMWARE
--> it's NOT possible to downgrade from 000F (icicle22)


Hi!
I have three SSDs in use. All crucial m4 512GB. Latest firmware 040H.
Image
Now on the first SSD shooting isn't longer possible. (After two copmlete write cycles) REC flashes after about 5 - 60 seconds. (2.5 RAW 25p)

I formatted, partitioned, try to let the drives 12 hours left on power only (crucial support told me that the GC will work this way) and used the tool "FreeSpaceCleaner.exe" to write the SSD with 0's.

Nothing! Only defective recordings. The other SSDs work, but for how long? With a benchmarktool i become stable values about 400GBs/200GBs (read/write).

I think it's wired because there are only four SSDs in the BMD list around 500GB, and I relied on it that it has been tested. SSDs are not cheap ;-( Interesting is that the Samsung 830er SSD was removed from this list!

What should I try?

Thank you
Franz
Last edited by 12345franz on Thu Mar 21, 2013 4:12 pm, edited 4 times in total.
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Andreas Kaufmann

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 9:34 pm

Do you mean the Samsung 830er 512GB oder the 256GB was removed? I bought a 256GB.. I'm hoping it works when my camera finally arrives :(

Seems like your a german. When and where did you get your camera?

Best,
Andreas
www.andreas-kaufmann.net
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12345franz

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 9:38 pm

Sorry :( Here is the official list:

Certified SSDs

SSDs which are qualified for RAW CinemaDNG video capture will also work well for compressed video capture. There are some SSDs which we have tested and found to drop frames when capturing RAW CinemaDNG video. However, they still work well when capturing compressed video.

The following SSDs are recommended for RAW CinemaDNG capture or compressed video capture:

OCZ 240GB Vertex 3 (VTX3-25SAT3-240G)
OCZ 480GB Vertex 3 (VTX3-25SAT3-480G)
OCZ 240GB Deneva 2 (firmware 2.22) (D2CSTK251M21-0240)
Crucial 256GB C300 (CTFDDAC256MAG-1G1) - (discontinued)
Crucial 512GB M4 (firmware 009 or later) (CT512M4SSD2)
Intel 335 Series 240GB SSD (SSDSC2CT240A4K5)
Intel 520 Series 240GB SSD (SSDSC2CW240A310)
Intel 520 Series 480GB SSD (SSDSC2CW480A310)
Kingston 64GB SSDNow V+100 (SVP100S2/64G) - (discontinued)
Kingston 128GB SSDNow V+100 (SVP100S2/128G) - (discontinued)
Kingston 512GB SSDNow V+100 (SVP100S2/512G) - (discontinued)
Kingston 120GB SSDNow V+200 (SVP200S3/120G)
Kingston 240GB SSDNow V+200 (SVP200S3/240G)
Kingston HyperX 240GB (SH100S3/240G)
Sandisk Extreme 480GB (SDSSDX-480G-G25)
PNY 240GB Prevail SSD (firmware 5.0.2) (SSD9SC240GCDA-PVL)
OWC Mercury Extreme Pro 6G SSD (firmware 5.0.2) (OWCSSDMX6G240T)

No Samsung on it :( And only two with 512GB - one not working for me and the other one "discontinued" :(
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Andreas Kaufmann

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 9:53 pm

bad news :shock:

Where/When did you get your camera?

Anyone has experience with samsung SSD's and the camera?
www.andreas-kaufmann.net
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12345franz

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 9:55 pm

AndiDieMaus wrote:Where/When did you get your camera?

08.02. from BPM Broadcast & Professional Media
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Andreas Kaufmann

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 9:58 pm

wow! so you're one of the german lucky ones.. congratulations..
but you probably ordered in april right?
www.andreas-kaufmann.net
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12345franz

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Re: Some problems with Crucial M4 512GB

PostMon Mar 04, 2013 10:02 pm

If you need a BMCC for some days in Dresden...
Image
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GripworksCo

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Re: Some problems with Crucial M4 512GB

PostTue Mar 05, 2013 1:10 am

I filled and dumped both of my Crucials (512 & 256) several times this last weekend. 33 hours of ProRes recording in 3 days. Not a single glitch.

I LIED!!! Digging farther into the footage I have the same problem. I feel SICK!!!
Last edited by GripworksCo on Sat Mar 09, 2013 2:21 am, edited 1 time in total.
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12345franz

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Re: Some problems with Crucial M4 512GB

PostTue Mar 05, 2013 1:12 am

Yes. ProRes will not be complicated... But the problem is 2.5K RAW at 25p (and 30p)
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rick.lang

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Re: Some problems with Crucial M4 512GB

PostTue Mar 05, 2013 7:00 pm

12345franz wrote:Certified SSDs
OCZ 480GB Vertex 3 (VTX3-25SAT3-480G)
Crucial 512GB M4 (firmware 009 or later) (CT512M4SSD2)
Intel 520 Series 480GB SSD (SSDSC2CW480A310)
Kingston 512GB SSDNow V+100 (SVP100S2/512G) - (discontinued)
Sandisk Extreme 480GB (SDSSDX-480G-G25)

No Samsung on it :( And only two with 512GB - one not working for me and the other one "discontinued" :(


For what it's worth, I have read that the 480GB SSDs actually have 512GB in the device but set aside at least 6% of the space for internal disk management activities. This is a good thing. I suppose you can fill a 512GB SSD with more data but there may be performance issues at some point since you are using all available cells. The 480GB style has some breathing room and I suspect is a more sustainable performer.

Rick Lang
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12345franz

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Re: Some problems with Crucial M4 512GB

PostWed Mar 06, 2013 11:37 pm

Now the third SSD starts to drop out ;-( On 20% usage.

Please guys from Blackmagic help! Three SSDs (CRUCIAL m4 512GB) not useable!!! But still on the list :evil:
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Sean

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Re: Some problems with Crucial M4 512GB

PostThu Mar 07, 2013 12:32 am

12345franz wrote:Now the third SSD starts to drop out ;-( On 20% usage.

Please guys from Blackmagic help! Three SSDs (CRUCIAL m4 512GB) not useable!!! But still on the list :evil:

I really hope this is not the case because I bought two of these SSD's months ago and still don't have my camera to test. :cry:
Sean Scannell
Ordered EF mount from B&H on 08/19/12. Received on 04/12/13.
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12345franz

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Re: Some problems with Crucial M4 512GB

PostFri Mar 08, 2013 12:43 pm

Please someone from blackmagic help!

In the post viewtopic.php?f=2&t=5803 other users have problems with this SSD. Please verify what firmware is working so that we can use the drives. The "009" firmware in the list doesn't exist!!! Firmware from crucial has 4 letters and if you mean 0009, this firmware is very bad because the SSD will stop working after 5000 hours.

Please go on this issue because many users are waiting for a solution.
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Zack Wilson

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Re: Some problems with Crucial M4 512GB

PostFri Mar 08, 2013 6:15 pm

GripworksCo wrote:I filled and dumped both of my Crucials (512 & 256) several times this last weekend. 33 hours of ProRes recording in 3 days. Not a single glitch.


What firmware are they?
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GripworksCo

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Re: Some problems with Crucial M4 512GB

PostSat Mar 09, 2013 2:21 am

I LIED!!! Digging farther into the footage I have the same problem. I feel SICK!!!
John Murphy
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Stefan Markworth

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Re: Some problems with Crucial M4 512GB

PostSat Mar 09, 2013 9:25 am

Unfortunately I have also experienced dropped frames while recording RAW on a Crucial M4 512GB. The firmware is 000F. 000f is however a later firmware version than 009 which is 'Certified' on the Blackmagic website.

In an effort to stop the frame dropping problem, I have tried to update the firmware to REV 040H, however so far this has not worked. It seems like this update process is designed for people using the SSD drive inside a computer, not connected externally, at least not via Thunderbolt. I might be wrong about this, I am waiting to here from Crucial technical support.

If anyone has been able to update the firmware on their Crucial M4 512GB SSDs, using a MacBook Pro, with the SSD connected via Thunderbolt, please do a write up of how you got it to work.

This is what I did, and as far as I got with it;

I am connecting the SSD via Thunderbolt using a Seagate GoFlex. To update the firmware of the SSD, after downloading the update file (an ISO Image) from the Crucial website, http://www.crucial.com/support/firmware.aspx?source= - this ISO image needs to be burnt to CD (it only works for me if this is done using the Disk Utility) luckily I have an external CD/DVD play, a MacBook Pro Retina doesn't have an internal one, and I could get a USB thumb drive to work. All other drives etc. should be disconnected from the computer. The computer needs to be restarted and on the chime hold down the option key to get the CD drive to display as a boot drive, it appears titled 'Windows'. I selected this however the program started and then seemed to hang. See attached image.

I have sent this information to Crucial, hopefully there is an easier way to update the firmware on these SSDs.

Otherwise I too will move on and try Sandisk Extreme 480GB drives. This will be a shame after investing in two Crucial M4 512GB SSDs, based on Blackmagic Certification.

It would be great if Blackmagic would further test the Crucial M4 512GB SSDs for recording RAW, and in some way help solve the problem of frames dropping, or discontinue supporting it as Certified drive.

Stefan
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12345franz

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Re: Some problems with Crucial M4 512GB

PostSun Mar 10, 2013 2:55 pm

Hi Stefan,

I've the firmware update 040H on my three Crcial M4 512GB SSDs and on all of them the dropped-frames-problem :(
The update was made on an older PC with internal SATA connection and the boot-cd.

Please someone from blackmagic help! Wy is this drive in your list??
Please go on this issue because many users are waiting for a solution.
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Brett G

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSun Mar 10, 2013 8:09 pm

Bump. I am also experiencing dropped frames.
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostMon Mar 11, 2013 9:40 pm

Hi 12345franz,

Yes, the method you used seems to be the only way to update the Firmware on the Crucial M4 512GB SSDs. However it would also seem from your experience that even the Crucial M4 512GB SSDs with the REV 040H update still have problems with dropping frames. I am hoping that there is a slim chance that Mac OS Extended (Journaled) formatted Crucial M4 512GB SSDs with the latest update might work properly.

Hello Stefan,

Thank you for contacting Crucial. I do apologize for this inconvenience but at this time we do not offer a way to update the firmware on an SSD externally, you'll need to either install it into the system or use it in another computer entirely to perform the update.

If you have further questions, please visit the Crucial Community at http://www.crucial.com/help. For sales questions, try our online chat service at http://www.crucial.com/company/contacts.aspx. Our hours are Monday through Friday from 7 a.m. to 6 p.m. (Mountain Time). At Crucial, we are committed to providing high-quality products and reliable service and support.

JUSTIN MATUSIAK
Sales & Support Representative
Tel: (800) 336-8896 (US & Canada only)
Tel: (208) 363-5790
Fax: (208) 363-5501
mailto:crucial.service@micron.com
Website: http://www.crucial.com
Stefan Markworth
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Graham Spice

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostMon Mar 11, 2013 9:59 pm

I have experienced dropped frames with the Crucial M4 512GB in both RAW and ProRes recordings. :( I purchased the SSD in anticipation of receiving the camera so I'm much beyond the ability to return it. :evil:

So now I think I must purchase a new SSD. There aren't any other 512GB on the recommended list. A lot of users are recommending the Sandisk Extreme 480GB (SDSSDX-480G-G25). That's the one I'll get next. The Sandisk is smaller by 32 GB which will cut into the recording time available in RAW by about 3.5 minutes if my calculations are correct:

5 MB/frame in RAW 2.5K
32 GB = 32768 MB
32768 MB / 5 MB = 6553.6 MB
6553.6 MB / 30 fps = 218.453 MB/s
218.453 MBs / 60 seconds = 3.641 minutes
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostMon Mar 11, 2013 10:25 pm

It has become outrageous! Users give their money away for a SSD what blackmagic recommends :evil:

Please someone from blackmagic help! Wy is this drive in your list??
Please go on this issue because many users are waiting for a solution.
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GripworksCo

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 12, 2013 4:21 am

I was able to return both my Crucial M4s today just 2 days shy of the 30 day limit. WHEW...$600 I didn't have to eat!!! I will stick to the Sandisk Extreme 480s from now on. My understanding is that they are actually 512s, limited to 480 to ensure integrity. Now if I can just figure out the Rode Videomic dilemma.
John Murphy
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 12, 2013 10:40 am

Hi,
I don't know what this "rode video mic dilemma" is, but here is a good explanation about the audio inputs...


Please someone from blackmagic help! Wy is this drive in your list??
Please go on this issue because many users are waiting for a solution.
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Brett G

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 12, 2013 9:26 pm

GripworksCo wrote:I was able to return both my Crucial M4s today just 2 days shy of the 30 day limit. WHEW...$600 I didn't have to eat!!! I will stick to the Sandisk Extreme 480s from now on. My understanding is that they are actually 512s, limited to 480 to ensure integrity. Now if I can just figure out the Rode Videomic dilemma.


I wish I had the same luxury... I shot lots of tests with my BMCC and the m4 512 within the first 30 days but unfortunately didn't test shooting 30+ minute takes in pro res mode until the situation arose for a project. I just ordered the sandisk 480 as well. Ce'st la vie... I know BMD won't offer any financial compensation but a simple apology would be nice.
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Graham Spice

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostWed Mar 13, 2013 7:36 am

yeh, everyone should be aware that the red "REC" will flash if the camera detects dropped frames in the recording. Watch it like a hawk! It was flashing for me with a Crucial M4 512GB in both RAW and ProRes HQ Film modes. I think the ProRes stuff I shot is salvageable but not the RAW recordings.

At bare minimum, I think that BMD should remove this SSD from their recommended list.
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostFri Mar 15, 2013 12:01 am

Still no informations or support from blackmagic :-(

I use some new SanDisk Extreme 480GB SSDs - around six complete RAW cycles with 30fps NO DROPPED FRAMES! Files deleted with an icy box USB3.0 dock. Only with the normal Win7 trash... (The three Crucial SSDs started to drop frames from the secound cycle.)

Lost money and time on this issue :cry: Don't buy this Crucial SSDs!
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Graham Spice

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostFri Mar 15, 2013 4:26 pm

Can anyone verify that upgrading these drives to the firmware version recommended by Blackmagic solves the dropped frames problem? So far, I've been unable to get upgrade the firmware on my Crucial M4 512GB on a MacBook Pro. I am connecting the drive to the laptop via USB3 adapter and the firmware updater doesn't recognize the drive in this scenario, as far as I can tell.
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSat Mar 16, 2013 1:29 am

The recommended firmware is old. My m4 512gb came with the latest firmware installed and I have dropped frame issues in pro res.

Csaba Nagy

Re: Some problems with Crucial M4 512GB - [unsolved]

PostSat Mar 16, 2013 6:21 am

Just received my camera today, have seen no such problem with my crucial m4 512 ( running latest firmware ) with ProRes or RAW.
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AppleseedTV

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSun Mar 17, 2013 10:43 pm

I have dropped frame issues in pro res...
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Zack Wilson

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostMon Mar 18, 2013 4:45 am

schoolpost wrote:Just received my camera today, have seen no such problem with my crucial m4 512 ( running latest firmware ) with ProRes or RAW.


Give it two or three shoots first. Everything was fine on mine until shoot three, then it started dropping frames like crazy.
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 19, 2013 12:18 am

News from BLACKMAGIC DESIGN:

Now they changed the SSD-list:

The following SSDs are known only to work with specific firmware versions:
- Crucial 512GB M4 (firmware 009 only) (CT512M4SSD2)
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 19, 2013 8:18 am

12345franz wrote:News from BLACKMAGIC DESIGN:

Now they changed the SSD-list:

The following SSDs are known only to work with specific firmware versions:
- Crucial 512GB M4 (firmware 009 only) (CT512M4SSD2)


Ive got two Crucial M4 512GB SSDs here can I downgrade the firmware to 009? is this old firmware available anyplace?
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Zack Wilson

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostTue Mar 19, 2013 12:48 pm

Phil S wrote:
12345franz wrote:News from BLACKMAGIC DESIGN:

Now they changed the SSD-list:

The following SSDs are known only to work with specific firmware versions:
- Crucial 512GB M4 (firmware 009 only) (CT512M4SSD2)


Ive got two Crucial M4 512GB SSDs here can I downgrade the firmware to 009? is this old firmware available anyplace?


Yeah, if you find a solution, I'd be quite interested. Got two of them sitting here on the shelf collecting dust with the new firmware.
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icicle22

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Re: Some problems with Crucial M4 512GB - [solved]

PostTue Mar 19, 2013 6:18 pm

How is this thread marked as "solved" when clearly there are a ton of us who invested in the Crucial M4 512 and it doesn't work unless we have an much older firmware, which nobody seems to know how to downgrade to? When I read the title....I thought I was going to find a solution to this issue.

Hoping someone finds a way to fix this.
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 11:54 am

Hey guys!

It takes me around two minutes with google to find the firmware 0009 and a instruction-sheet :roll:
I share this files for the next days:
https://www.dropbox.com/sh/o6qtfuinykp9py1/6xg4hb32rQ

You need a PC or MAC with the SSD connectet with a SATA-cable!!! If you have only a MacBook (Pro) you must connect the SSD internaly!

Please try it on your own risk and share the results. I changed the SSDs so its not possible for me to try this.

Best
Franz
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 2:08 pm

so before I try this "firmware update", can anyone verify if you can indeed flash to an earlier version of the bios?
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 2:22 pm

Hi,

i flashed from 040H to some earlyer versions...

Best
Franz
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 4:08 pm

Bad new. I tried the file you posted and it goes well until is says that it skipped the firmware update since the current firmware is newer. FYI. I have 000F firmware from the factory. So this method does NOT work. Any other ideas?

I am so aggravated as I have a 256GB version of this drive with the same firmware and figure that it is not gonna work either. $600+ that I cannot use with the camera. It keeps getting better. Love the camera. The workarounds and issues are really dampening my unbridled enthusiasm.
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 4:21 pm

Could you try to contact the Crucial-support?

But keep in mind that the 0009 firmware is bugy. After 5xxx hours the SSD stop working every half hour.
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Graham Spice

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 4:56 pm

I don't understand why BMD changed their tune on this SSD and only supported the 009 firmware if it is a) difficult to update to and, b) if it still doesn't work!

I'm not interested in messing around with it, I just want it to work. If it will not, I will buy a new 480GB SSD from Sandisk (SDSSDX-480G-G25)
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icicle22

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostThu Mar 21, 2013 5:47 pm

Graham Spice wrote:I don't understand why BMD changed their tune on this SSD and only supported the 009 firmware if it is a) difficult to update to and, b) if it still doesn't work!

I'm not interested in messing around with it, I just want it to work. If it will not, I will buy a new 480GB SSD from Sandisk (SDSSDX-480G-G25)


Well, in all fairness, Crucial changed something about how the SSD handles the internal reading an writing. Often times this means there is added latency as the device itself tried to manage the data and created overhead, slowing the drive down temporarily. So the drive did work with the BMCC until Crucial changed the way the SSD behaves with the newer updates.

I cannot seem to be able to flash my M4 backwards to 009. In all fairness, the actual message does not actually say anything about being a newer firmware as I first posted. It just says this drive cannot be upgraded and will be skipped.

So I ask again.....can anyone actually confirm the ability to flash these drives backwards to a lower firmware version?
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Jared Stutts

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSat Aug 10, 2013 10:21 pm

Any new updates on this issue? I just ordered the Crucial M4 512GB SSD along with my BMCC but now I am thinking I will just return it and get a different one instead?
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSat Aug 10, 2013 11:28 pm

correctly!

Best results using Sandisk Extreme SSDs (480GB)...
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSun Aug 11, 2013 12:02 am

12345franz wrote:correctly!

Best results using Sandisk Extreme SSDs (480GB)...


Would the SDSSDX-480G-G25 be sufficient?
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12345franz

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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSun Aug 11, 2013 12:06 am

Jared Stutts wrote:
Would the SDSSDX-480G-G25 be sufficient?


Yes! It's a realy good Drive! And (this is most important) It's on the list:
http://www.blackmagicdesign.com/support ... 542&os=win

Best
Franz
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Re: Some problems with Crucial M4 512GB - [unsolved]

PostSun Aug 11, 2013 12:39 am

12345franz wrote:
Jared Stutts wrote:
Would the SDSSDX-480G-G25 be sufficient?


Yes! It's a realy good Drive! And (this is most important) It's on the list:
http://www.blackmagicdesign.com/support ... 542&os=win

Best
Franz


So is the Crucial 512GB M4 but with firmware 009 lol

Frustrating that the SDSSDX-480G-G25 claims to be Discontinued on B&H's website though you can clearly order it on Amazon (B&H is where I ordered the Crucial drive from).
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