- Posts: 4
- Joined: Tue Jun 06, 2017 9:23 pm
After having gotten off the phone with Blackmagic customer support, their answer to all of my issues was: sorry, we know about it and are working on it. Which is fine, but that means that their product doesn't do what it says it will do and I have no idea when it will work.
Off my soapbox, on to the problems. Does anyone know of work arounds for these issues?
1. Audio sync. I am running 2 Canon C100s into the Web Presenter and one XLR from a mixer. It sounds good, but there is no audio sync with Facebook Live. Sometimes it's better than others, with seemingly no reason for the improvement. I have not tried sending the audio into the cameras. Currently those audio inputs are set to off. I'm using OBS on a Mac so my next step is to try delaying the video in that program. Does anyone know how long to delay in milliseconds or is it a trial and error type of thing?
2. Cutting to black when switching between 1 and 2. It also drops audio completely during the blackout, even though the audio is going into the XLR port and is not associated with the cameras. I've seen that this is a problem with using different sources, but I'm using 2 identical cameras. Anyone else have this happen?
With these issues, it makes the product pretty much useless. The audio drift is very noticeable and the blackout is problematic. Who is using this thing and how are you making it work properly?!
Off my soapbox, on to the problems. Does anyone know of work arounds for these issues?
1. Audio sync. I am running 2 Canon C100s into the Web Presenter and one XLR from a mixer. It sounds good, but there is no audio sync with Facebook Live. Sometimes it's better than others, with seemingly no reason for the improvement. I have not tried sending the audio into the cameras. Currently those audio inputs are set to off. I'm using OBS on a Mac so my next step is to try delaying the video in that program. Does anyone know how long to delay in milliseconds or is it a trial and error type of thing?
2. Cutting to black when switching between 1 and 2. It also drops audio completely during the blackout, even though the audio is going into the XLR port and is not associated with the cameras. I've seen that this is a problem with using different sources, but I'm using 2 identical cameras. Anyone else have this happen?
With these issues, it makes the product pretty much useless. The audio drift is very noticeable and the blackout is problematic. Who is using this thing and how are you making it work properly?!