- Posts: 608
- Joined: Sat Nov 19, 2016 6:21 am
I am writing this to get a gauge of others dealings with Fusion Support (I am based in Australia). I purchased Fusion Studio just about a year ago after transitioning from Nuke, challenging at first but I am very happy with it.
I recently sent a support query/bug list to BM (20 days ago) and have not had any response.
I have previously sent of queries and got nothing back or once a simple one liner that didn't answer anything.
The documentation for Fusion is pretty basic and there are not a lot of online examples and content for some of the newer stuff in V8 and V9.
I also wonder why more staff floating around this forum answering questions (like with Resolve), I don't mean the simple stuff and as far as I am concerned if you haven't checked the manual the you should not really be posting, but I am talking about all the undocumented features and strange behaviours. A good response here from BM would without doubt save a large number of support tickets.
However I do feel the support from the Fusion community is better than any around, guys like Chad, Bryan, Sander, Adelson (and all you others whom I am too lazy too mentioned, sorry!) answer a bunch of questions every day and leave a huge amount of knowledge here for the rest of us to access. I have learnt so much about Fusion from this community I just would like to see more involvement from support/developers who could save a lot of time, speculation and heartache by chiming in when needed.
I recently sent a support query/bug list to BM (20 days ago) and have not had any response.
I have previously sent of queries and got nothing back or once a simple one liner that didn't answer anything.
The documentation for Fusion is pretty basic and there are not a lot of online examples and content for some of the newer stuff in V8 and V9.
I also wonder why more staff floating around this forum answering questions (like with Resolve), I don't mean the simple stuff and as far as I am concerned if you haven't checked the manual the you should not really be posting, but I am talking about all the undocumented features and strange behaviours. A good response here from BM would without doubt save a large number of support tickets.
However I do feel the support from the Fusion community is better than any around, guys like Chad, Bryan, Sander, Adelson (and all you others whom I am too lazy too mentioned, sorry!) answer a bunch of questions every day and leave a huge amount of knowledge here for the rest of us to access. I have learnt so much about Fusion from this community I just would like to see more involvement from support/developers who could save a lot of time, speculation and heartache by chiming in when needed.