Black Magic Desktop Video NOT DETECTING device

I have Ultra Studio Mini Recorder connected, but Desktop Video app does not detect device.
OS detects that Mini Recorder is connected into the Thunderbolt port, but APP does not detect device connected.

I have tried different versions of Desktop Video, from latest 10.9.7. to 10.8.3.
Same issue with all versions. Need to get camera connected.
HELP PLEASE!!

My setup is:
- MacBook Pro 2017 / macOS High Sierra 10.13 (17A365)
- UltraStudio Mini Recorder connected into the Mac with TB3 to TB2 adapter (with TB2 cable)
- adapter connected into Canon XC10 camera with hdmi to mini hdmi

Hardware list, under Thunderbolt Bus 1
UltraStudio Mini Recorder:
-Vendor Name: Blackmagic Design
-Device Name: UltraStudio Mini Recorder
-Vendor ID: 0x4
-Device ID: 0xA129
-Device Revision: 0x1
-UID: 0x000400000045D4B0
-Route String: 1
-Firmware Version: 7,2
-Port (Upstream):
-Status: Device connected
-Link Status: 0x2
-Speed: Up to 10 Gb/s x1
-Port Micro Firmware Version: 0.2.5
-Cable Firmware Version: 1.1.0

The TB adapter cables seems to have a lot of issues.. Several reports on this forum that they don't work as advertised!!

I have Ultra Studio Mini Recorder connected, but Desktop Video app does not detect device.
OS detects that Mini Recorder is connected into the Thunderbolt port, but APP does not detect device connected.

I have tried different versions of Desktop Video, from latest 10.9.7. to 10.8.3.
Same issue with all versions. Need to get camera connected.
HELP PLEASE!!

My setup is:
- MacBook Pro 2017 / macOS High Sierra 10.13 (17A365)
- UltraStudio Mini Recorder connected into the Mac with TB3 to TB2 adapter (with TB2 cable)
- adapter connected into Canon XC10 camera with hdmi to mini hdmi

Hardware list, under Thunderbolt Bus 1
UltraStudio Mini Recorder:
-Vendor Name: Blackmagic Design
-Device Name: UltraStudio Mini Recorder
-Vendor ID: 0x4
-Device ID: 0xA129
-Device Revision: 0x1
-UID: 0x000400000045D4B0
-Route String: 1
-Firmware Version: 7,2
-Port (Upstream):
-Status: Device connected
-Link Status: 0x2
-Speed: Up to 10 Gb/s x1
-Port Micro Firmware Version: 0.2.5
-Cable Firmware Version: 1.1.0

Nearly identical situation for me..
2016 MBPro
BMD Mini Recorder
only difference is that my "Cable Firmware Version" says 1.0.16

I've been at this for over a week now and have missed out on 2 live events now.

BMD we need this to work! Please help! (It's just bizarre that macOS recognizes these devices, but the BMD software won't see them)

Guys when you have urgent matters like these you might want to CALL support, or email them..
This forum is a USER forum and while there are some moderators in here.. If there are real technical issues you might want to go to support and put it down at them. They are in contact with a few layers of tech support.

If your problem get solved also report it back in the forum so other users can profit from it.

This worked for me.


Ben Disinger
Posts: 9
Joined: Fri Sep 29, 2017 8:19 am
Re: BMD Devices not recognised in Mac OSX High Sierra
PostMon Nov 06, 2017 10:21 pm

This is what worked for me -

Uninstall Desktop Video.

Re-install Desktop Video. Restart your computer. Immediately upon restarting, go to System Preferences > Security & Privacy. Once there, you should see a special option to allow what you've just installed to run. I can't remember exactly what it says, but it will be an option beneath "Allow apps downloaded from."

I hope that works!