Ultrastudio4k Firmwareupdate failed

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Christof Halasz

  • Posts: 7
  • Joined: Mon May 27, 2013 9:52 pm

Ultrastudio4k Firmwareupdate failed

PostFri Nov 03, 2017 9:05 am

hi tony!
i upgraded the firmware on a ultrastudio 4k and had a power shutdown during the update :-(
it doesnt work since then. the hardware doesn´t show up anymore (nor in the driver, nor in the editsoftware) so i uninstalled the driver, reinstalled, uninstalled, reinstalled older version, ... and so on.
another computer didn´t fix the problem either.

is there another way to get the device working again ? some other tools to get it done ?
thx, chris

Tony Rivera

Blackmagic Design

  • Posts: 3309
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Ultrastudio4k Firmwareupdate failed

PostTue Nov 07, 2017 11:42 pm

If the power was shut down during the update, you'd have to send in the unit to your regions support office. Contact them via phone/email to figure out the steps to get this sent in.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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