Fri Feb 16, 2018 7:24 pm
Bruce.
If your camera has not been operated at all since you received it, there may have been a fault introduced by violence during shipping. If the cooling system for the camera is similar to the fluid cooled arrangement of a computer, it will be a fairly heavy part. If it is mounted with a heatsink in direct contact with the sensor chip, a heavy knock may have damaged connections to the sensor either within the sensor chip itself or the PCB it is attached to.
What power source are you using. Is it a V-mount or AB-mount camera battery or are you powering via the industry 4-pin XLR connector on the right rear?
With the screen closed and no power connected, try turning the camera upside-down and listen/feel for movements happening inside. If there is a slight thud, the heatsink may have become loosened. If there are slight tickings of things moving around, maybe some screws have loosened or ribbon cables have detached. If you have recording media, maybe put a lens on the camera, aim it at a subject and press the record button, wait a few seconds, press the record button again, wait a few more seconds, press it again, wait a few more seconds, then press it again.
If you have a card reader and can offload into a computer, examine the card to see if an intact file has been created. You could try opening it in the edit software. That should at least indicate how much of the camera is damaged. If you actually get a useable image, then the problem is downstream closer to the display screens. If there is a viewable file and the image is also pink, then maybe the sensor or nearby circuitry is damaged.
It really seems like a job for the repairman but BM may offer a few clues if you contact the company.