- Posts: 3
- Joined: Mon Mar 05, 2018 9:32 am
- Real Name: Ethann Castell
Hi,
I've been using DaVinci Resolve for about three weeks and it crashes constantly, making it virtually unusable. Occasionally I might get 10 minutes of editing time before a crash, but normally I only get 2 or 3 minutes before it crashes. Sometimes I only get a few seconds of usage before it crashes.
Often crashes happen during video playback but they can also occur at pretty much any time, such as making a simple move of the mouse.
I'm running a Windows 10 PC. System and GPU details are below. I've created a diagnostic log file which is available on OneDrive: https://1drv.ms/u/s!Aod3F_lz9uxshlJWmalrJ2zRV00l
I've also exported the project: https://1drv.ms/f/s!Aod3F_lz9uxshlXRpgz4vP8wbD9L
Any help will be most appreciated.
Regards
E.
System Information
-----------------------
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ALLINONE
System Manufacturer Dell Inc.
System Model Inspiron 2350
System Type x64-based PC
System SKU 05DB
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 20/07/2015
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.248"
Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 5.22 GB
Total Virtual Memory 14.8 GB
Available Virtual Memory 4.21 GB
Page File Space 2.93 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Display/GPU
--------------
Name AMD Radeon HD 8690A
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_05DB1028&REV_00\4&2AC927BA&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6660), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 8690A
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.301.1101.0
INF File oem110.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF7BC0000-0xF7BFFFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967284
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6489, 663.52 KB (679,448 bytes), 31/07/2015 11:36 PM)
Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0416&SUBSYS_05DB1028&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver Version 20.19.15.4835
INF File oem107.inf (iHSWM_w10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xF7400000-0xF77FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967285
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.59 MB (7,963,632 bytes), 1/11/2016 11:05 PM)
I've been using DaVinci Resolve for about three weeks and it crashes constantly, making it virtually unusable. Occasionally I might get 10 minutes of editing time before a crash, but normally I only get 2 or 3 minutes before it crashes. Sometimes I only get a few seconds of usage before it crashes.
Often crashes happen during video playback but they can also occur at pretty much any time, such as making a simple move of the mouse.
I'm running a Windows 10 PC. System and GPU details are below. I've created a diagnostic log file which is available on OneDrive: https://1drv.ms/u/s!Aod3F_lz9uxshlJWmalrJ2zRV00l
I've also exported the project: https://1drv.ms/f/s!Aod3F_lz9uxshlXRpgz4vP8wbD9L
Any help will be most appreciated.
Regards
E.
System Information
-----------------------
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ALLINONE
System Manufacturer Dell Inc.
System Model Inspiron 2350
System Type x64-based PC
System SKU 05DB
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 20/07/2015
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.248"
Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 5.22 GB
Total Virtual Memory 14.8 GB
Available Virtual Memory 4.21 GB
Page File Space 2.93 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Display/GPU
--------------
Name AMD Radeon HD 8690A
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_05DB1028&REV_00\4&2AC927BA&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6660), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 8690A
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.301.1101.0
INF File oem110.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF7BC0000-0xF7BFFFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967284
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6489, 663.52 KB (679,448 bytes), 31/07/2015 11:36 PM)
Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0416&SUBSYS_05DB1028&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver Version 20.19.15.4835
INF File oem107.inf (iHSWM_w10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xF7400000-0xF77FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967285
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.59 MB (7,963,632 bytes), 1/11/2016 11:05 PM)