- Posts: 2
- Joined: Thu Feb 19, 2015 6:29 am
Hello,
We're trying to determine whether there's a hardware problem, with our recently-purchased ATEM 1M/E.
We have an odd "electrical sounding" static/distortion/noise, on the EXT inputs, on the mixer tab of the Software Control Panel. This noise is present regardless of whether the XLR breakout cable is plugged in (and regardless of if we have an XLR audio source connected to that breakout cable).
I can't recall which software/firmware version we started with, when we received the unit, but we couldn't get any audio into the ATEM, through the XLR inputs, at first (we only got the noise). After updating to 6.2, however, we were able to hear our input source... but the noise is still there. We've yet to update to 6.3 to see if that helps anything (and have been sending our audio in through camera XLRs, as a workaround).
We still need to test whether the monitoring outputs, on the XLR breakout cable, are functioning (and clean). Similarly, we have not investigated the breakout cable's timecode connectors, yet.
I'll have access to the ATEM 1M/E later today and will try to get a sound sample, of the audio noise, if that helps. I'm hoping we'll be able to further diagnose the breakout cable, soon, if that's something that could lead us down the right path of solving this issue. At this point, we're not sure whether we're looking at a repair/replacement or a "simple fix" on our end.
As best I can tell, this does not seem to be a common problem.
Any information is greatly appreciated!
- Joe
We're trying to determine whether there's a hardware problem, with our recently-purchased ATEM 1M/E.
We have an odd "electrical sounding" static/distortion/noise, on the EXT inputs, on the mixer tab of the Software Control Panel. This noise is present regardless of whether the XLR breakout cable is plugged in (and regardless of if we have an XLR audio source connected to that breakout cable).
I can't recall which software/firmware version we started with, when we received the unit, but we couldn't get any audio into the ATEM, through the XLR inputs, at first (we only got the noise). After updating to 6.2, however, we were able to hear our input source... but the noise is still there. We've yet to update to 6.3 to see if that helps anything (and have been sending our audio in through camera XLRs, as a workaround).
We still need to test whether the monitoring outputs, on the XLR breakout cable, are functioning (and clean). Similarly, we have not investigated the breakout cable's timecode connectors, yet.
I'll have access to the ATEM 1M/E later today and will try to get a sound sample, of the audio noise, if that helps. I'm hoping we'll be able to further diagnose the breakout cable, soon, if that's something that could lead us down the right path of solving this issue. At this point, we're not sure whether we're looking at a repair/replacement or a "simple fix" on our end.
As best I can tell, this does not seem to be a common problem.
Any information is greatly appreciated!
- Joe