Fri Mar 09, 2018 8:45 pm
I am having trouble connecting my UltraStudio Express unit to my new (refurb) Mac Pro. As seen in the attached screenshot, I have run all updates, even rebooted once more for good measure. Then I installed Desktop Video Setup (first time it has been installed on this computer). The UltraStudio shows up in the system report, but "Desktop Video Setup" does not recognize it.
For more troubleshooting purposes, Desktop Video Setup recognized this unit using this thunderbolt cable on our iMac (Late 2015) and on our MacBook Pro (Mid 2014).
Can anyone provide any clues as to what I might try to correct my issue?
Thank you,
Aubrey
- Attachments
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- UltraStudio Express is recognized by the OS but not by the Desktop Video Setup program.
- Screen Shot 2018-03-09 at 2.31.43 PM.png (910.9 KiB) Viewed 2059 times
Last edited by
aurmer on Sat Mar 10, 2018 1:20 am, edited 1 time in total.