Reproducible crash on both DR 14 and 15

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Reproducible crash on both DR 14 and 15

PostMon May 21, 2018 5:00 am

Every time the Windows Explorer is invoked (e.g. to export a grabbed still), DR is crashing. The Explorer window loads up for 1-2 seconds and then it freezes, and then DR is immediately crashing. This happens on both versions 14, and the latest 15.

The captured logs are from DR15: https://drive.google.com/open?id=1Kz2QC ... wt6HvJRqhG

Windows 10 64bit (updated to the latest), 32 GB RAM, latest stable ATI FireGL W2100 drivers installed.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 3:53 am

Nobody has replied, I hope BM has seen the bug report... Thx.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Peter Benson

  • Posts: 356
  • Joined: Thu Dec 21, 2017 5:12 pm
  • Location: Eastern Time Zone, USA

Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 5:01 am

Eugenia Loli wrote:Every time the Windows Explorer is invoked (e.g. to export a grabbed still), DR is crashing. The Explorer window loads up for 1-2 seconds and then it freezes, and then DR is immediately crashing. This happens on both versions 14, and the latest 15.

The captured logs are from DR15: https://drive.google.com/open?id=1Kz2QC ... wt6HvJRqhG

Windows 10 64bit (updated to the latest), 32 GB RAM, latest stable ATI FireGL W2100 drivers installed.
I wonder how many Windows users with issues, have machines that have been negatively impacted -- read: abused by recent Windows update(s).

I'm still trying to resolve the fact a brand new G-Technology USB-C 4TB external drive was destroyed by Microsoft Windows 8.1 code, as it attempted a forced OS Update during a DaVinci Resolve 14.3 Delivery page A/V files rendering job.

I could wish Blackmagicdesign would create code which prevents such a disastrous Forced OS Update while file writing and media rendering in Resolve.

-Peter

RS 14.3.0.014 | MiniMonitor | DTV 10.9.7 | Win64 8.1 | ASUS ROG G751JL, Intel i7HQ, 24GB, 1TB HDD, 500GB EVO 850 SSD, GTX965M | Mackie MCU Pro | Softube Console 1 | Shuttle Pro 2
DTV 10.9.7 > Kingston SD5000T > MiniMonitor > Bravia | Samsung U28D590 | DRS 14.3.0.014 | Win8.1 x64 | ASUS G751JL, i7-4720HQ, 24GB | GTX965M | 1TB HDD, 500GB EVO 850 SSD | MCU Pro | Softube Console 1 Mkii | Shuttle Pro 2
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 5:47 pm

I don't think this is the case here though. No other app in the system has the problem I'm experiencing with DR.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 11241
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 10:29 pm

Unfortunately, there is nothing helpful in the Resolve logs.

Was this happening before you updated Windows?

Providing a Windows System Information .NFO file might be helpful.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostFri Jun 08, 2018 7:52 pm

The crash would happen at all versions of Windows that I had and all versions of Resolve. Here is the .nfo file: https://drive.google.com/open?id=1jEqwp ... aaowveDK1Q
I hope it yields something useful, thanks!
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 11241
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Reproducible crash on both DR 14 and 15

PostFri Jun 08, 2018 10:25 pm

The last Resolve crashes in your NFO file were from 15b3. Have you tried 15b4?

What Radeon driver package do you have installed?
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostTue Jun 12, 2018 4:22 pm

I'm waiting for beta5 before I update DR, and retest. Regarding which driver package I use: Radeon Pro Software Enterprise Edition (stable version).
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostMon Jun 18, 2018 4:55 pm

I installed the latest DR 15b5, and the crash continues to happen.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 13875
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Reproducible crash on both DR 14 and 15

PostTue Jun 19, 2018 3:31 am

From what I can see the card is underpowered. We have tested the W7100 and W9100 and they are ok. The W2100 is significantly less powerful and give Resolve is more GPU dependent than most apps I think this is the first place to look.

Can you try a more modern GPU? The W2100 is 2014 vintage and low power even then.
Something like the RX580.
DaVinci Resolve Product Manager
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostTue Jun 19, 2018 4:36 pm

When I bought this PC 2 years ago, I also bought the nVidia GTX 960 4 GB, but I never installed it because I didn't want to lose the warranty. I guess I can try install the nvidia card this weekend, although the point DR fails is when it's invoking a Windows Explorer window to export an already grabbed still image, not at any moment of rendering or doing difficult computations. Personally, I doubt it's the graphics card to blame, but I will install the nvidia one.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 13875
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Reproducible crash on both DR 14 and 15

PostWed Jun 20, 2018 1:42 am

Please make sure you have the correct Cuda and NVIDIA drivers for the new card.
NVIDIA web site has them if u dont
DaVinci Resolve Product Manager
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostThu Jan 17, 2019 1:45 am

I installed the Nvidia card, with the latest correct driver, and the problem remains. No matter which version of Resolve, no matter if it's 4k or 1080p, no matter which user account I use. Resolve just 100% reproducibly crashes when Windows Explorer is invoked from within DR. No other app crashes if Explorer is invoked, and neither Explorer crashes on its own.

What can we do about this further?
Last edited by Eugenia Loli on Thu Jan 17, 2019 8:49 pm, edited 1 time in total.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

John Tissavary

  • Posts: 176
  • Joined: Mon Sep 10, 2012 12:07 am
  • Location: Santa Monica, California United States

Re: Reproducible crash on both DR 14 and 15

PostThu Jan 17, 2019 7:55 pm

I have this problem in DR15 and windows 10 also. I have submitted at least 15 crash reports using the automated system. Generally happens to me when RMB clicking to create a new subfolder. Doesn't happen 100% of time, but happens very frequently.
John Tissavary
colorist
the post collective
Offline

puhovik

  • Posts: 168
  • Joined: Wed Nov 14, 2018 10:00 pm
  • Real Name: Nikita Kozhemyakin

Re: Reproducible crash on both DR 14 and 15

PostFri Jan 18, 2019 4:15 am

Try to turn on iGPU in bios and multimonitorig. I give this advice to every user who have problem with davinci :D
Ryzen 3700x
32ram
RTX 3060Ti
Windows 10
Resolve 17.0 Studio
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostMon Jan 21, 2019 6:48 am

I couldn't find any such option on my DELL Bios.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia
Offline
User avatar

Eugenia Loli

  • Posts: 352
  • Joined: Mon May 04, 2015 6:47 am
  • Location: Spokane, WA, USA

Re: Reproducible crash on both DR 14 and 15

PostWed Jun 12, 2019 5:33 pm

The problem finally resolved(!) itself after about a year! Updating nvidia drivers, or windows to 1903 did not fix it. What fixed it was updating... VLC. VLC has bindings to Windows Explorer, and it's possible that it was one of these bindings causing a race condition to Explorer when it was getting invoked from within another app. The crashing bug was happening ONLY with Resolve and HitFilm Express and not any other app in my system. Sony Vegas did not crash, so that's not a "video editor"-related bug but rather a coincidence between Resolve and Hitfilm. Regardless, since none of the other apps in my system ever crashed when invoking Explorer there might still be a reason to look at it to avoid a crash since there have been a couple more such reports.
Collage artist, illustrator, filmmaker: https://vimeo.com/eugenia

Return to DaVinci Resolve

Who is online

Users browsing this forum: akyhne, Baidu [Spider], creal7, Google [Bot], shikawkee, Steve Alexander and 203 guests