Reproducible crash on both DR 14 and 15

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Eugenia Loli

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Reproducible crash on both DR 14 and 15

PostMon May 21, 2018 5:00 am

Every time the Windows Explorer is invoked (e.g. to export a grabbed still), DR is crashing. The Explorer window loads up for 1-2 seconds and then it freezes, and then DR is immediately crashing. This happens on both versions 14, and the latest 15.

The captured logs are from DR15: https://drive.google.com/open?id=1Kz2QC ... wt6HvJRqhG

Windows 10 64bit (updated to the latest), 32 GB RAM, latest stable ATI FireGL W2100 drivers installed.
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 3:53 am

Nobody has replied, I hope BM has seen the bug report... Thx.
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Peter Benson

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Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 5:01 am

Eugenia Loli wrote:Every time the Windows Explorer is invoked (e.g. to export a grabbed still), DR is crashing. The Explorer window loads up for 1-2 seconds and then it freezes, and then DR is immediately crashing. This happens on both versions 14, and the latest 15.

The captured logs are from DR15: https://drive.google.com/open?id=1Kz2QC ... wt6HvJRqhG

Windows 10 64bit (updated to the latest), 32 GB RAM, latest stable ATI FireGL W2100 drivers installed.
I wonder how many Windows users with issues, have machines that have been negatively impacted -- read: abused by recent Windows update(s).

I'm still trying to resolve the fact a brand new G-Technology USB-C 4TB external drive was destroyed by Microsoft Windows 8.1 code, as it attempted a forced OS Update during a DaVinci Resolve 14.3 Delivery page A/V files rendering job.

I could wish Blackmagicdesign would create code which prevents such a disastrous Forced OS Update while file writing and media rendering in Resolve.

-Peter

RS 14.3.0.014 | MiniMonitor | DTV 10.9.7 | Win64 8.1 | ASUS ROG G751JL, Intel i7HQ, 24GB, 1TB HDD, 500GB EVO 850 SSD, GTX965M | Mackie MCU Pro | Softube Console 1 | Shuttle Pro 2
DTV 10.9.7 > Kingston SD5000T > MiniMonitor > Bravia | Samsung U28D590 | DRS 14.3.0.014 | Win8.1 x64 | ASUS G751JL, i7-4720HQ, 24GB | GTX965M | 1TB HDD, 500GB EVO 850 SSD | MCU Pro | Softube Console 1 Mkii | Shuttle Pro 2
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 5:47 pm

I don't think this is the case here though. No other app in the system has the problem I'm experiencing with DR.
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Dwaine Maggart

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Re: Reproducible crash on both DR 14 and 15

PostWed May 23, 2018 10:29 pm

Unfortunately, there is nothing helpful in the Resolve logs.

Was this happening before you updated Windows?

Providing a Windows System Information .NFO file might be helpful.
Dwaine Maggart
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostFri Jun 08, 2018 7:52 pm

The crash would happen at all versions of Windows that I had and all versions of Resolve. Here is the .nfo file: https://drive.google.com/open?id=1jEqwp ... aaowveDK1Q
I hope it yields something useful, thanks!
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Dwaine Maggart

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Re: Reproducible crash on both DR 14 and 15

PostFri Jun 08, 2018 10:25 pm

The last Resolve crashes in your NFO file were from 15b3. Have you tried 15b4?

What Radeon driver package do you have installed?
Dwaine Maggart
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostTue Jun 12, 2018 4:22 pm

I'm waiting for beta5 before I update DR, and retest. Regarding which driver package I use: Radeon Pro Software Enterprise Edition (stable version).
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostMon Jun 18, 2018 4:55 pm

I installed the latest DR 15b5, and the crash continues to happen.
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Peter Chamberlain

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Re: Reproducible crash on both DR 14 and 15

PostTue Jun 19, 2018 3:31 am

From what I can see the card is underpowered. We have tested the W7100 and W9100 and they are ok. The W2100 is significantly less powerful and give Resolve is more GPU dependent than most apps I think this is the first place to look.

Can you try a more modern GPU? The W2100 is 2014 vintage and low power even then.
Something like the RX580.
DaVinci Resolve Product Manager
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Eugenia Loli

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Re: Reproducible crash on both DR 14 and 15

PostTue Jun 19, 2018 4:36 pm

When I bought this PC 2 years ago, I also bought the nVidia GTX 960 4 GB, but I never installed it because I didn't want to lose the warranty. I guess I can try install the nvidia card this weekend, although the point DR fails is when it's invoking a Windows Explorer window to export an already grabbed still image, not at any moment of rendering or doing difficult computations. Personally, I doubt it's the graphics card to blame, but I will install the nvidia one.
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Peter Chamberlain

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Re: Reproducible crash on both DR 14 and 15

PostWed Jun 20, 2018 1:42 am

Please make sure you have the correct Cuda and NVIDIA drivers for the new card.
NVIDIA web site has them if u dont
DaVinci Resolve Product Manager

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