Media Offline Error on local storage

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Frank Bauer

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Media Offline Error on local storage

PostThu Jan 12, 2017 3:29 pm

Hello everyone,

I'm quite new to video editing, so this question might be stupid, but I couldn't find a fitting answer using google.

I tried DaVinci Resolve yesterday for the first time to edit a video. First I added the media (from my local harddrive) to my new project. After that I tried playing around in the editor, but it didn't take long for my timeline to show "media offline". When I tried to play that part, the sound is still there, just the video is missing (black screen). The sound plays choppy sometimes, but that could be due to my old rig (i5 2500k). Not only does it show up as "media offline" in the timeline, but also in the "Media"-Tab.

The video plays without error from VLC. It's a screen-recording I created with OpenBroadcasterSoftware, which uses x264 for encoding as far as I know. I tried a few different files, most of them recorded with OBS, not all of them displayed this error.

Could it be a problem with the codec? Or maybe the file size (some are 10GB+)? How can I track down the reason for that error?

Thanks for any help I can get.

The funny thing is, I switched to DaVinci because with Hitfilm that file had no sound...
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Marc Wielage

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Re: Media Offline Error on local storage

PostFri Jan 13, 2017 3:47 am

H.264 is often a poor choice for post, since it's intended as a final delivery format. Convert it to DNxHD (for Windows) or ProRes (for Mac), and the performance should be a lot better.
marc wielage, csi • VP/color & workflow • chroma | hollywood
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Frank Bauer

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Re: Media Offline Error on local storage

PostFri Jan 13, 2017 8:20 am

Ok, I get that, but could that be the reason for the "media offline" error?

I tried to compare two files, created by the same version of OBS, but using different settings. One was recorded in constant bitrate, the other with variable bitrate. According to "Media Info" that's the only difference (besides length and file size). The one with VBR shows the "media offline" error, the other doesn't.

As I said before, I'm new to this, so this might be a rookie mistake, but has DaVinci trouble with VBR encoded files?

Can I use DaVince to convert a file to DNxHD?
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Andreas Söderberg

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Re: Media Offline Error on local storage

PostTue Jan 24, 2017 9:29 am

Same problem for me. Opened an old project (resolve 11 i think) with xavc files and about a third is offline even though resolve can find them and they dont seem corrupt since they play in vlc and resolve still plays the sound from them.
Tried to reimport them without any luck. Is this a 12.5 bug?
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Charles Bennett

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Re: Media Offline Error on local storage

PostTue Jan 24, 2017 12:17 pm

It sounds like you have files which have an incompatability with Resolve. For an H264 file 10gb is pretty large. There are also different flavours of H264. For instance, AVCHD and MPEG 4. Audio not importing with the video clip means that the audio codec is not supported in Resolve. This usually applies to AVCHD files that use the ACC audio codec. Choppy audio or picture replay is caused by the decoding that H264 requires in Resolve. Only real solution is to transcode to Pro Res or DNxHD.
Having said all that I edit AVCHD and MPEG 4 in Resolve, and export to MPEG4. I have had choppy playback when scrubbing, but I have had no problems with grading, so not a deal breaker. Also, no problem with the variable bitrate footage that my Canon G40 produces. I now always use MPEG 4 1080 50p at 35Mbps.
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Jean Claude

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Re: Media Offline Error on local storage

PostTue Jan 24, 2017 12:42 pm

Or ,interesting to read: Tutorials compilation for technical questions and quick tips =>
XAVC / XAVC-S / AVCHD / H.264 and DaVinci Resolve.
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Andreas Söderberg

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Re: Media Offline Error on local storage

PostWed Jan 25, 2017 9:34 am

Problem for me is that xavc used to work so i have finished a project a while ago that i now need to make changes to. Some of the files have this strange behaveiour where only some of them show up offline in video only. Audio plays fine and they are correctly linked and present on the drive. I can play them on other video softwares.
How do i make them go online so i can re-render this project?
Tried to empty all caches and deleted all optimized media. Can't transcode them since they are offline.
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David Clarke

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Re: Media Offline Error on local storage

PostWed Jan 25, 2017 10:19 am

I have used OBS files in Resolve for a few projects but have sometimes had this "offline" error when I have updated Resolve mid-project. For example, I was doing a project in 12.5 and updated to 12.5.1 and suddenly all clips were offline and I could not make them on-line again. I did not have the problem without updating Resolve.

You can convert the files outside of Resolve to something else and then try to re-link the timeline to the new media but they only way I have found to do this is the type of media has changed (from an MP4 to a MOV for example) is to select each clip on the timeline individually and "force conform with selected clip the bin" to get them to use the new MOV file. Doing one at a time is boring but worked.

The bottom line is that Resolve is not very good with H.264 based clips. The files you have should be H.264 video and AAC audio. Resolve does not like AC3 audio or MP4 clips with WAV audio at all.
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Peter Cordes

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Re: Media Offline Error on local storage

PostWed Jan 25, 2017 10:57 am

Hi,

I've had the same problem.
Independent from the format/codec the clips are.

I solved the problem.
I switched "Autosave" off and the "media-offline" problem never came back.

Thanks
Peter
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Andreas Söderberg

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Re: Media Offline Error on local storage

PostThu Jan 26, 2017 8:05 am

Not sure what helped but i turned off auto save and saved it to a new project and that fixed it. Could render the full timeline without converting any files.
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Frank Bauer

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Re: Media Offline Error on local storage

PostSat Feb 11, 2017 11:20 pm

After I didn't get another reply for a few days, I tried to find a decent and preferably free converter for my files. Surprisingly there is not a lot of software that can convert from x264 to DNxHD. I found a rather cheap software from Brorsoft, but the page didn't look that professional and I found a different page, where the, seemingly, same software was sold from a different company (EaseFab). So I looked further.

After some time I found a "free" solution, which works fine. The page doesn't look very professional either for a "Professional Media Converter", but they offer a trial version of their product, which comes with certain limitations. If anyone is interested, here's the link: hdcinematics.com

With the uncompressed file I never had this error again. But I tried disabling auto save as suggested, and it works for me too. But it seems really weird, maybe a developer can take a look at that problem. Here's my steps to reproduce:

1. Start new project
2. Add media that causes offline error
3. Go to edit to force offline error
4. Save project
5. Check auto save => is already off
6. Turn auto save on
7. Turn auto save off
8. Save as new project
9. Media offline error gone

After I start DaVinci again, the first project still shows that media error, but the second doesn't. So it doesn't seem to be auto save that makes a difference, but saving as a new project.
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Evan Juras

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Re: Media Offline Error on local storage

PostWed Feb 22, 2017 6:51 am

Just want to second that I'm experiencing the same problem and was able to make it work in a new project by disabling autosave using the steps described in Frank Bauer's post.

I'm using Davinci Resolve v 12.5.4.019 on Windows 7, and using my local hard drive for my database and meadia storage.
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Bob Snelgrove

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Re: Media Offline Error on local storage

PostSat Mar 04, 2017 4:23 pm

None of this worked for me.

bob
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Cary Knoop

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Re: Media Offline Error on local storage

PostSun Mar 12, 2017 6:39 pm

I also encountered a problem with Media Offline using H.264 with a 10bit 422 source and no audio.

Code: Select all
Complete name                            : D:\Projects\xxx.mp4
Format                                   : MPEG-4
Format profile                           : JVT
Codec ID                                 : avc1 (isom/avc1)
File size                                : 2.71 MiB
Duration                                 : 6s 673ms
Overall bit rate                         : 3 409 Kbps
Encoded date                             : UTC 2017-03-12 18:26:45
Tagged date                              : UTC 2017-03-12 18:26:45

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 4:2:2@L3.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 6s 673ms
Bit rate                                 : 3 402 Kbps
Maximum bit rate                         : 3 920 Kbps
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 3:2
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) fps
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.164
Stream size                              : 2.71 MiB (100%)
Writing library                          : x264 core 133 r2334 a3ac64b
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=16.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2017-03-12 18:26:45
Tagged date                              : UTC 2017-03-12 18:27:07
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Dudley Warner

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Re: Media Offline Error on local storage

PostSat Mar 18, 2017 3:58 pm

I have experienced the same issue. I have turned off autosave, and the problem persists. It did seem to happen after I set up a bin and moved clips into it. I would appreciate any help in resolving this.
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Kevin Sturm

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Re: Media Offline Error on local storage

PostWed Apr 05, 2017 5:58 pm

I have this happening to me with the first clip I put on the timeline and sometimes it happens part way through the edit, all clips just suddenly show media offline (the audio still works though). I can fix it by going to file > save project as and just opening that copy of the project but having to do this multiple times during editing gets really annoying really quickly.
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Jake Melon

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Re: Media Offline Error on local storage

PostWed Apr 19, 2017 1:36 pm

Same issue here, it happens randomly on some projects and not on others. The only solution is saving the "corrupt" project, quitting Resolve and reloading the newly created one, otherwise you cannot view or edit the old timeline.

As far as location of my media; same place as always and it is a local disk. Nothing has changed.

Jake
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China Tosinthiti

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Re: Media Offline Error on local storage

PostThu Apr 20, 2017 5:37 pm

I'm very new to video editing. I used MSI Afterburner to capture gameplay to edit.
I also have the "Media Offline" problem. After I imported the files into the media pool, the red "Media Offline" notification blinks during playback.
I tried render the videos, the "Media Offline" was on the rendered video too!
I do not understand the situation and not sure where to start.

I'm going to try some solutions by converting the videos to AVI (which is the format I've worked with in other programs but long before) before importing to Resolve see if that helps a bit.
I will try the autosave solution

Settings for video with Media offline problem
Captured by: MSI Afterburner
Video format: MJPG compression
Container format: AVI
Quality: 80% quality
Frame size 16:9 1080p and also 720p
Framerate: 60 fps
Total video bitrate: 29,xxx kbps
Audio bitrate: 1,411 kbps
Audio sample rate: 44 kHz
Overall file size was about 10-15 GB for 50-70 minute-long videos

Computer specs
CPU: Core i3 4170 @3.70 GHz
Motherboard: MSI H81M-P33
RAM: DDR3, 8 GB @1600 MHz
VGA: Zotac nVidia GeForce GTX1050ti
VRAM: DDR 5, 4 GB
HDD: Seagate 1.0 TB
Monitor: Samsung SA550 27"
OS: Windows 10 Home Edition
DaVinci Resolve version 12.5.5.026
CPU: Core i3 4170 @3.70 GHz
Motherboard: MSI H81M-P33
RAM: DDR3, 8 GB @1600 MHz
VGA: Zotac nVidia GeForce GTX1050ti
VRAM: DDR 5, 4 GB
HDD: Seagate 1.0 TB
Monitor: Samsung SA550 27"
OS: Windows 10 Home Edition
DaVinci Resolve version 12.5.5.026
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Jake Melon

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Re: Media Offline Error on local storage

PostMon Apr 24, 2017 12:42 pm

Although there is a workaround for this (as described above) the constant need for saving and re-loading of projects is getting a bit annoying.

Anyone from BMD aware of this issue? What is causing media offline errors when the media has not been moved anywhere and what is the solution for this defect?

thanks
jake

p.s. the 2nd workaround seems to be a better solution, I found it in another post here which says: ...go to the Media page, highlight all the clips, right-click to bring up the Relink menu, then force a relink to the directory with all those clips.
1994: Amiga 3000, WarpEngine 68040 @ 40mhz, 32mb RAM, 660mb HD, DCTV, VLAB, MovieShop, Supergen SX, Lightwave

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Peter Bosman

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Re: Media Offline Error on local storage

PostWed Aug 30, 2017 9:52 am

I had the same problem, another forum gave the solution: delete render cache. After that it worked fine.
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Joey Stephenson

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Re: Media Offline Error on local storage

PostFri Sep 01, 2017 12:56 pm

I'm also experiencing this problem on the newest beta release of v14. This is also with h264 CBR footage from OBS. I'll try relinking clips to transcoded footage and see if that helps.
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darin_allen_newberry

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Re: Media Offline Error on local storage

PostThu Sep 07, 2017 7:48 pm

I want to be able to transcode H.264 720p video to DNxHD 220 for editing within Resolve Studio 14, and not continue using EyeFrame 1.8.1 to create Apple ProRes 4444 files. I want the benefits of Resolve's optimized transcoding. I am creating full-YUV range color .mov files from OBS Studio, connected to a Web Presenter, and want that deeper color during editing for the best possible color correction, thus I have used ProRes 4444 so far. I realize that transcoding option is present in Resolve but after doing it today with the final Studio 14 version, I still see no video thumbnails but only Media Offline, even after relinking my source clip. What is the fix for this?
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Mariusz Sieńko

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Re: Media Offline Error on local storage

PostSun Oct 22, 2017 6:14 pm

Hi,
I also have the problem after I upgraded my Da Vinci from 12 to 14. suddenly all h264 files baceme Medie Offlines. Tried "auto save" thing, but it didn't work out for me. my OS i Windows 7.

still no solution? :(

Mariusz
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Henry Scullion

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Re: Media Offline Error on local storage

PostMon Dec 04, 2017 2:21 am

This 'Media Offline' problem has disappeared in my Resolve on Windows 10.

Also, my AVCHD MTS files had no sound when I imported them to Resolve up to a month or two ago. That now seems to be fixed as well.
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MarcusJB

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Re: Media Offline Error on local storage

PostSun Feb 04, 2018 9:09 pm

I got the same error message but for me the solution was to turn off the Render Cache (setting it to "None") and deleting the Render Cache (All). Now the "Media Offline" screen on many videos is completely gone. 8-)

But I guess that's an persisting error of the Render Cache function anyway. :?
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mrTBmedia

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Re: Media Offline Error on local storage

PostFri Feb 09, 2018 8:11 pm

Deleting the render cache did solve the issue for me also :D
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Peter Chamberlain

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Re: Media Offline Error on local storage

PostSat Feb 10, 2018 1:15 pm

Mariusz Sieńko wrote:Hi,
I also have the problem after I upgraded my Da Vinci from 12 to 14. suddenly all h264 files baceme Medie Offlines. Tried "auto save" thing, but it didn't work out for me. my OS i Windows 7.

still no solution? :(

Mariusz


Win7 is not supported with v14.x. Please call consider W10.
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MajikBlaque

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Re: Media Offline Error on local storage

PostTue Mar 27, 2018 6:03 am

I am experiencing very similar issue raised in this thread. In my case, when I load 60fps clip, playback from anywhere in Davinci Resolve shows flickering "media offline" and video is choppy at the best. Audit seem okay. This does not happen with 30fps / 24fps clips I have.

I have tried enabling optimized media, render cache.. neither of them seems to show any improvement.

Tried other suggestions posted on this thread also:
- Deleting render cache do not resolve for me.
- Autosave thing also did not solve this.

My system spec:
OS: Win 10
CPU: Intel Core i7-7500 @ 2.7Ghz
RAM: 16G
Disk: Internal SSD
GPU0: Intel HD Graphic 620
GPU1: NVIDIA GeForce 940MX

Clips having issues:
Resolutions: 1920x1080
FPS: 59.940
Format: QuickTime
Video Codec: H.264
Audit Codec: Linear PCM

Is this a bug in Davinci Resolve? or my system is not powerful enough to handle this? (i cannot imagine this being the case tho..)

Please advise if there's anything I can do to get it going. Most of the video I have shot recently were 60fps.. and makes it useless now.. :(
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Curtis Long

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Re: Media Offline Error on local storage

PostTue Apr 24, 2018 11:42 pm

Playback > Delete Render Cache worked for me, as well.
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Mark Weiss

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Re: Media Offline Error on local storage

PostSun Jul 15, 2018 7:21 pm

Same problem here on two different machines, Resolve 15 beta, DJI Phantom 4 footage yields Media Offline. I tried deleted media cache, tried saving as new project and reopening, etc. Nothing changed.
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Peter Chamberlain

Blackmagic Design

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Re: Media Offline Error on local storage

PostMon Jul 16, 2018 1:24 pm

Mark Weiss wrote:Same problem here on two different machines, Resolve 15 beta, DJI Phantom 4 footage yields Media Offline. I tried deleted media cache, tried saving as new project and reopening, etc. Nothing changed.


Could you share your system and is details?
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tony_castelluci

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Re: Media Offline Error on local storage

PostTue Jul 17, 2018 10:47 pm

Major issue upgrading from 12 to 15.

My clips are MXF files. The audio plays but the video show the dreaded "Media Offline" issue.

Running Mac High Sierra 10.13.5

Makes no sense at all. Everything worked perfectly with version 12. Would be a bummer to find out they want to charge me $300 to upgrade to studio to get it to work.

Relinking clips does not work. Unlinking and then relinking does not work. And restarting my MacBook did not work.

Please help.
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Peter Chamberlain

Blackmagic Design

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Re: Media Offline Error on local storage

PostWed Jul 18, 2018 12:16 am

Can u share a link to a clip on Dropbox we can test?
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tony_castelluci

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Re: Media Offline Error on local storage

PostWed Jul 18, 2018 4:16 am

Hey Peter,

I'd be glad to send you a clip. How do we go about getting it to you?

Since this is a public forum, I'd like to stay as private as possible.

Thanks,

Anthony
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tony_castelluci

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Re: Media Offline Error on local storage

PostWed Jul 18, 2018 6:17 pm

So, in conclusion, DaVinci Resolve 15 does not work. Also have found people who have had the same issues with MP4s.

So my issues with MXF files are not unique to the camera I am using.

Recommendation, fix this ASAP. Since I've walked away from Premiere, I thought I've found a new home with Resolve. But, my patience for buggy software has worn thin over the BS customer service I experienced with Adobe.

If you want anyone to consider buying Studio and some of that great looking edit hardware you sell, then you will have to make this fix a top priority.

And although this program is free, the same advice applies, "If you do not take care of the customer, someone else will.". I'd used Premiere since version 1. And well, although I am not the biggest fan of Final Cut, I suppose I could dig into it and learn everything about it and forget DaVinci. But, so far, I like v12.

Also wish you had a newsletter to let people know when new versions are available. I would have liked to get v14.

My recommendation is make the last known working version available, (v14). And let people who are not tied to deadlines to experiment with new releases that could be filled with bugs. And let your test user base tell YOU when its ready. Because apparently, the system you have in place for quality control is not working.

Not sure if you realize how big of an issue it is that I almost missed a deadline because I tried to upgrade. It sucks all my creative energy out of me. So, when I finally deleted 15 and reinstalled 12, I was exhausted from all the stress this caused me. And it also made me very angry. There is not much creative energy in being angry. And it cost me valuable time.

Also, I think suggesting we upgrade for the paid version as a fix is pretty lame. Not a good way to retain a user base at all.

However, I would gladly pay for the Studio version when I get to the point where I am looking for gear to equip a post house. The caveat here being, the free version has to work. And it has to be as consistent as Premiere used to be before Adobe lost their minds and decided to go to a subscription model, (and change the damn UI every time they made an update...which was an obvious attempt to get users to pay for training.).

It was 2 consecutive updates that screwed up my user experience with Premiere that was the motivation to walk away from Adobe. And the feeling I get from my user end is that whomever is writing these updates is only concerned with reaching milestones. And, that they do not seem to consider the end user at all.

That is the same feeling I got yesterday when my production schedule was halted due to my attempt to update Resolve from v12 to v15. Keeping a production schedule and making deadlines is tough enough without the promise of an upgrade tailspinning into chaos.

Generally, I get a buzz out of the whole production cycle. And when you kill that buzz, you are messing with the very force that drives me to create. So, if I were you, I would fix this ASAP.

Also, the fact that it does seem to be working for some people, (Casey Faris for example), and did not work for me is infuriating. I was watching one of his video tutorials on color correction when I decided to upgrade Resolve. And the part that makes me so angry about all this is that your site does not have any information alluding to the fact that there is a major issue with the update.

The way I feel now, your site should have a splash page with a big red warning sign: "Warning! May cause you to miss your deadline because this is buggy and does not read common file types!". Something like that at least would let your user base know you are concerned about their user experience. And that you are here for us with support for a long term and growing user base.

Instead, you suggested I buy the upgrade. Makes me wonder if Adobe has infiltrated your company and is trying to destroy it from the inside out.
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Peter Chamberlain

Blackmagic Design

  • Posts: 13875
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Re: Media Offline Error on local storage

PostFri Jul 20, 2018 7:42 am

HI Tony, V14.3 is available on our support web site, as is 12.5. You can install v14.3 and make a new database and start again. I'm pretty sure we make it clear our v15 is beta and so there could be issues that need testing before committing to using it on a project.

Otherwise lets specifically review your clips. There is a private messaging system on the forum, have a look a user control panel at the top of the page.

Customers who register when they download are emailed at NAB and IBC time to alert them to new releases.
DaVinci Resolve Product Manager
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Dave Shortman

  • Posts: 233
  • Joined: Thu Jul 14, 2016 7:54 am

Re: Media Offline Error on local storage

PostFri Jul 20, 2018 1:32 pm

I have no idea why you would use BETA software for a paying deadline, just plain crazy
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vedriver

  • Posts: 4
  • Joined: Mon Jul 30, 2018 11:55 am
  • Real Name: Mark Monro

Re: Media Offline Error on local storage

PostMon Jul 30, 2018 12:07 pm

Same, problem here using mp4 h264 files and then rendering to mp4 h264.

I've tried deleting cache, new project file, all located on local storage.

I have multiple bins open and files stored according to day filmed to find files easier.

I have changed the GPU settings to see if that is an issue, didn't fix.

I have changed export format to quicktime and apple pro res/dnxhd 1080 and still having offline issues.

using Mac Pro 5,1, 12 core 2.66, 26gb ram, 670gtx 4gb on El Capitan and Resolve 14.3.0.014

Please Fix :)
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Mark Weiss

  • Posts: 51
  • Joined: Tue Mar 10, 2015 1:17 am

Re: Media Offline Error on local storage

PostSun Aug 19, 2018 3:30 am

Also getting Media Offline error with DJI Phantom 4 footage and with Sony RX10 Mk III footage.

Also get it with internally generated 3D titles sometimes. If I quit and restart Resolve 15, the 3D titles started displaying properly. But I still can't see or open the footage from those two cameras.
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Uli Plank

  • Posts: 21278
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  • Location: Germany and Indonesia

Re: Media Offline Error on local storage

PostSun Aug 19, 2018 5:49 am

H.264 footage from some cameras not being seen at all normally happens under Windows with the free version, but some drone stuff doesn't even work under the full version or on a Mac.

If the clips themselves are recognized and shown by Resolve, offline errors can be caused by clips without proper timecode (all starting at zero) or by duplicate names and no tape/reel metadata.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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Klppr.films

  • Posts: 2
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  • Real Name: Tim Klepper

Re: Media Offline Error on local storage

PostSun May 26, 2019 6:23 am

For the people still facing problems with mov and other formats.
If you have windows 7 upgrade it to windows 10. This fixed it for me.
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Scottfs

  • Posts: 1
  • Joined: Sun May 26, 2019 4:26 pm
  • Real Name: Scott Slotterbeck

Re: Media Offline Error on local storage

PostWed May 29, 2019 9:13 pm

Using Resolve 15.3.1 Running Win 10.

I uploaded footage a few days ago, and did some editing. Opened it up this afternoon, all my clips say, "Media Offline".
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prextor

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  • Joined: Mon Nov 04, 2019 9:26 am
  • Real Name: Pascal Schindler

Re: Media Offline Error on local storage

PostMon Nov 04, 2019 9:28 am

I'm experiencing the same issue. Is there any solution?

What does NOT work:
- Update GPU
- Reinstallation
- Deleting Render Cache
- Using other file format
- Relinking
- Renaming
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Nattyn

  • Posts: 2
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  • Real Name: Nat Wolf

Re: Media Offline Error on local storage

PostSun Dec 01, 2019 4:19 am

Interesting three. I too am having this error. MacOS Mojave. All media is on the main computer hard drive and hasn’t been moved or renamed or touched outside DaVinci.

If this is user error it seems like a fir number of users are doing something wrong, myself included.
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urbanraven

  • Posts: 1
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  • Real Name: Roger Asbury

Re: Media Offline Error on local storage

PostTue Jan 21, 2020 8:44 am

prextor wrote:I'm experiencing the same issue. Is there any solution?

What does NOT work:
- Update GPU
- Reinstallation
- Deleting Render Cache
- Using other file format
- Relinking
- Renaming


Just want to say I have the same issue and that the above is true with my system, as well. Using Resolve 16 with macOS Catalina.
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dkutkowski

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  • Real Name: David Kutkowski

Re: Media Offline Error on local storage

PostFri Jan 24, 2020 2:26 am

I am running windows 10 and my Media offline error is still a problem, any insight?
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Balder

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  • Real Name: Balder Skånström-Bo

Re: Media Offline Error on local storage

PostFri Jan 31, 2020 9:16 pm

It sounds very much like what I'm experiencing. I have never had this problem before, but today I downloaded the latest version of Resolve 16.1.2.026 and started up a new project. All my video files just register as Media Offline. And just as some of you wrote, I can click Reveal in Finder and play the clips in VLC with no issues.

So I called support, since no one seemed to have come to a solution. The guy at support suggested I try and get the newer OS, as I'm currently running the 10.13.6 High Sierra and that could be the issue.

Also he told me that he would take a look at this thread and try and get an answer for us on the topic.
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Uli Plank

  • Posts: 21278
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

Re: Media Offline Error on local storage

PostSat Feb 01, 2020 2:11 am

I doubt it's the OS. Even if High Sierra is not officially supported, we run DR on our older MacPro 'Cheesegraters' with Nvidia cards, since we don't have a choice. OTOH, I've seen Media Offline messages under Mojave too. And others report such problems on PCs too.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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brediknight

  • Posts: 351
  • Joined: Fri Sep 06, 2019 5:26 am
  • Real Name: Brendon Knight

Re: Media Offline Error on local storage

PostTue Feb 04, 2020 12:00 am

Same Issue. Relaunch of Resolve fixes it.
OSX Catalina
Mac Pro 2019 - SSD's
Black Magic Raw 4.6 footage
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GirTheRobot

  • Posts: 53
  • Joined: Fri May 08, 2020 4:49 pm
  • Real Name: Cody Hazelle

Re: Media Offline Error on local storage

PostMon May 11, 2020 11:42 pm

I'm bumping this thread because I'm having the same issue. It's pretty crazy this has been going on for a few years. Windows 10, not sure what the codecs of the files are but they're 1080p 60FPS iPhone 8 recordings.
Windows 10 64-bit, 16GB RAM, AMD Ryzen R7 1700 3GHz, Radeon RX 480, Focusrite Scarlett 18i20 Gen 2
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