- Posts: 3
- Joined: Mon Sep 17, 2018 11:09 pm
- Real Name: Ben Chia
Hi all,
I have the H.264 Pro Recorder. I have been capturing live video from two DSLRs and backing up content from a set top box via HDMI (there is no HDMI EDID handshake issue with this).
With all devices I am continuously getting the error in Media Express in the attached screenshot..."Media Express could not capture the clip: Capture has stopped because your device has been disconnected. Your capture has been saved to disk. Please check your device and reinitialize capture."
I have replaced every cable involved with an additional two alternatives with no change (ie HDMI cables and the USB cable) and used three different Windows machines and my 2018 Macbook Pro, and the problem occurs with every scenario.
The length of capture before getting the error ranges from 20 mins to 6 hours.
I didn't have this issue for perhaps the first 4 weeks of using it (it may have happened once or twice but not as consistently as now), so I sent it back to my local distributor. They tested it but said they did a long capture without issue and sent it back to me. It stayed in the box until the last couple of weeks and problems still persist.
The other thing I notice is sometimes the device isn't recognised when I open Media Express. Under the device menu, it will say "No device connected." In this instance I have to restart the computer to get it recognised.
Any help much appreciated. Do you think the device disconnecting means the H.264 Pro Recorder or the source device? Thanks again.
I have the H.264 Pro Recorder. I have been capturing live video from two DSLRs and backing up content from a set top box via HDMI (there is no HDMI EDID handshake issue with this).
With all devices I am continuously getting the error in Media Express in the attached screenshot..."Media Express could not capture the clip: Capture has stopped because your device has been disconnected. Your capture has been saved to disk. Please check your device and reinitialize capture."
I have replaced every cable involved with an additional two alternatives with no change (ie HDMI cables and the USB cable) and used three different Windows machines and my 2018 Macbook Pro, and the problem occurs with every scenario.
The length of capture before getting the error ranges from 20 mins to 6 hours.
I didn't have this issue for perhaps the first 4 weeks of using it (it may have happened once or twice but not as consistently as now), so I sent it back to my local distributor. They tested it but said they did a long capture without issue and sent it back to me. It stayed in the box until the last couple of weeks and problems still persist.
The other thing I notice is sometimes the device isn't recognised when I open Media Express. Under the device menu, it will say "No device connected." In this instance I have to restart the computer to get it recognised.
Any help much appreciated. Do you think the device disconnecting means the H.264 Pro Recorder or the source device? Thanks again.
- Attachments
-
- Blackmagic Error.jpg (544.57 KiB) Viewed 1808 times