- Posts: 5
- Joined: Tue Jun 20, 2017 1:02 am
hello guys,
I got a intensity pro 4k 2 months back and it will not capter anything above 1920x1080 60hz.... i have tried everything when in 4k capture mode it will only show half the screen the other half is static. the output only shows solid blue.. i have switched slots i have switch computers i even was on the phone with support for some time and they determined my card was faulty so the shipped me another card and i have the same exact outcome. i am very savvy on computers i am a full time streamer on twitch so i have delt with capture cards alot. I need this card to capture the 4k res so i can play my games in 4k and not 1080. i will post my pc specs below and i can get screenshots of what is going on and video capture. the card recognizes the 4k res but will not display it in any software correctly i can leave the card on auto and it detects every change i make to the resolutions my pc specs are as follows. both are windows 10 enterprise 64 bit OS's
Z800 HP Workstation
Processor: 2x Xeon 2.93Ghz Hex Core X5670 CPUs 24 threads total
Ram: 48GB of ECC DDR3 RAM
Drives: Kingston 256GB SSDNow V+ Series SSD & a Seagate 6TB for recording
Graphics: NVIDIA GeForce Titan x Pascal 12GB GDDR5X
the other pc i tried it in is:
Motherboard: ASRock 990FX Extreme6 ATX AM3+ Motherboard
Processor: AMD FX(tm)-9590 Eight-Core Processor (8 CPUs), ~5.0GHz
Ram: Corsair Dominator Platinum 32GB (4 x 8GB) DDR3 2450(OC)
PSU: COOLMAX ZPS-1600B 1600 Watt
SSD1: Crucial 1 TB Internal SSD - M.2 2280 - MX300 - SATA 6Gb/s
SSD2: Mushkin 1 TB Internal SSD - 2.5" - Reactor - SATA 6Gb/s
Graphics: ROG STRIX-GTX1070-O8G-GAMING x2 SLI
I got a intensity pro 4k 2 months back and it will not capter anything above 1920x1080 60hz.... i have tried everything when in 4k capture mode it will only show half the screen the other half is static. the output only shows solid blue.. i have switched slots i have switch computers i even was on the phone with support for some time and they determined my card was faulty so the shipped me another card and i have the same exact outcome. i am very savvy on computers i am a full time streamer on twitch so i have delt with capture cards alot. I need this card to capture the 4k res so i can play my games in 4k and not 1080. i will post my pc specs below and i can get screenshots of what is going on and video capture. the card recognizes the 4k res but will not display it in any software correctly i can leave the card on auto and it detects every change i make to the resolutions my pc specs are as follows. both are windows 10 enterprise 64 bit OS's
Z800 HP Workstation
Processor: 2x Xeon 2.93Ghz Hex Core X5670 CPUs 24 threads total
Ram: 48GB of ECC DDR3 RAM
Drives: Kingston 256GB SSDNow V+ Series SSD & a Seagate 6TB for recording
Graphics: NVIDIA GeForce Titan x Pascal 12GB GDDR5X
the other pc i tried it in is:
Motherboard: ASRock 990FX Extreme6 ATX AM3+ Motherboard
Processor: AMD FX(tm)-9590 Eight-Core Processor (8 CPUs), ~5.0GHz
Ram: Corsair Dominator Platinum 32GB (4 x 8GB) DDR3 2450(OC)
PSU: COOLMAX ZPS-1600B 1600 Watt
SSD1: Crucial 1 TB Internal SSD - M.2 2280 - MX300 - SATA 6Gb/s
SSD2: Mushkin 1 TB Internal SSD - 2.5" - Reactor - SATA 6Gb/s
Graphics: ROG STRIX-GTX1070-O8G-GAMING x2 SLI