Hi guys,
Upon sending them some detailed information about the batteries used, I got a reply from Blackmagic support and they think it might be a faulty unit:
Hi Joost,
Thanks for your reply.
Regarding the behaviour you're experiencing with the batteries, I would like to get your camera back here for further testing, it does sound like their maybe a fault with the unit.
Please fill out the RMA form below in as much detail as possible, and copy it into the top of your response. It will need to be above the comment in order for it to come through.
Please attach your proof of purchase for the product with the return email.
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Blackmagic Design RMA
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Customer Name:
Company:
Address 1:
Address 2:
Town/City:
Postcode:
Country:
Phone:
Fax:
Email:
===========One=============
Product:
Serial Number:
Driver Version:
Detailed summary of fault:
Computer Model:
OS Version:
Processor:
Motherboard:
Memory:
Graphics:
Peripherals:
===========Two==============
...Input…
Video Source:
Frame size/rate:
Connection:
...Process…
Applications used:
...Output…
Output device:
Frame size/rate:
Connection:
==========Three==============
Details of fault testing/verification:
=============================
Regarding the behaviour you reported with the detection of your Samsung T5 drives, I believe this is something our development team are aware of, this should be improved in a future firmware update.
You also mentioned that you're experiencing frame drops, I believe this is because your Samsung drives are only rated up to RAW 3:1, the data rate of RAW 1:1 is likely too much for the Samsung drives to cope with. You can view the storage compatibility list here -
https://www.blackmagicdesign.com/uk/support/faq/59025Chris Robison 17 October 2018 12:34 PM
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