Fri Oct 19, 2018 4:16 pm
You've also confirmed that the MacBook Pro does have USB 3.0 ports that work as intended correct? If you have an actual desktop computer to confirm with as well, that would be ideal. If those tests are still not seen and you've tried multiple USB 3.0 cables, you can contact us via email for additional information on troubleshooting steps and potentially sending the unit in for testing.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company
Follow us on Instagram:
@blackmagicnewsofficial