BM Video Assist not seeing my SD card

Getting started with a Blackmagic product? Ask questions here about setup and installation.
  • Author
  • Message
Offline

Mr Trotty

  • Posts: 2
  • Joined: Sun Dec 02, 2018 5:44 pm
  • Real Name: Graham Trott

BM Video Assist not seeing my SD card

PostSun Dec 02, 2018 5:51 pm

Hi
First post, so be gentle with me.
My Blackmagic Video Assist is not seeing my SD card - Sandisk Extreme PRO 256Gb XC 1, 95MB/s, class 10.
Formatted to Ex FAT in my Mac, still not recognised in the Blackmagic Video Assist. Formatted in my Canon 5d3 - still not recognised in the Blackmagic Video Assist. Updated to latest software (2.5.3) and still not recognised in the Blackmagic Video Assist. Under the 'card' heading, it simply says 'no card' and I'm unable to format in the device.

Any thoughts?

I wondered if the card wasn't fast enough, but I've used other cards that are slightly less quick without issue.
Perhaps there is a Gb limit?

Thanks in advance
Graham
Offline

Tony Rivera

Blackmagic Design

  • Posts: 3456
  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: BM Video Assist not seeing my SD card

PostMon Dec 03, 2018 11:52 pm

Not sure if you looked at the list here but we'd suggest confirming it's one of these models.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

Follow us on Instagram:
@blackmagicnewsofficial
Offline

sabaugh

  • Posts: 13
  • Joined: Tue Dec 04, 2018 2:04 am
  • Real Name: Seth Baugh

Re: BM Video Assist not seeing my SD card

PostTue Dec 04, 2018 2:16 am

Tony Rivera wrote:Not sure if you looked at the list here but we'd suggest confirming it's one of these models.


I'm having the same problem with the 128GB version of this card in a 5" Video Assist. Happened with 2 cards from Amazon and another from B&H, both model SDSDXXG, newly purchased.

Would you mind sharing a link to where we can purchase the SanDisk SDSDXP model recommended in the support FAQ you linked? I'm having trouble finding them online. Thanks!
Offline

shaunbrickell

  • Posts: 8
  • Joined: Tue Dec 04, 2018 5:52 am
  • Real Name: Shaun Brickell

Re: BM Video Assist not seeing my SD card

PostTue Dec 04, 2018 5:55 am

I have the exact same issue. Brand new Video Assist 4k does not see SD Cards. I have 2 of the recommended cards types, 95mb and 300mb SanDisk UHS-I and UHS-II and neither read.
I have downgraded to 2.5.2, no change. Upgraded back to 2.5.3 and still the same.
Any other advice welcome.
Thanks
Shaun
Constellation 8k, 2M/E Adv Panel, URSA Broadcast, ATEM 4k PRO, ATEM TVS HD, Atem Mini, Pro & ISO, Hyperdeck Studio, UltraStudio 4k
Offline

Brad Hurley

  • Posts: 2039
  • Joined: Wed Jan 17, 2018 7:42 pm
  • Location: Montréal

Re: BM Video Assist not seeing my SD card

PostTue Dec 04, 2018 11:49 am

See this thread: viewtopic.php?f=2&t=80355

The same problem plaguing these cards for the Black Magic Pocket Cinema and Micro Cinema/Micro Studio cameras also affect the Video Assist.

Basically you need an older generation of these SanDisk cards; the newest ones don't work. The older ones are getting hard to find. We're hoping BMD issues a firmware update or SanDisk figures out a solution because there really aren't many other choices available for SD cards, especially high-capacity ones.
Resolve 18 Studio, Mac Pro 3.0 GHz 8-core, 32 gigs RAM, dual AMD D700 GPU.
Audio I/O: Sound Devices USBPre-2
Offline
User avatar

Xtreemtec

  • Posts: 5391
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: BM Video Assist not seeing my SD card

PostWed Dec 05, 2018 10:22 am

Official statement of BMD on Sandisk cards: viewtopic.php?f=2&t=83050
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
Offline

Mr Trotty

  • Posts: 2
  • Joined: Sun Dec 02, 2018 5:44 pm
  • Real Name: Graham Trott

Re: BM Video Assist not seeing my SD card

PostWed Dec 05, 2018 3:18 pm

Thank you all for the helpful replies - it would appear that I've bought a card that is not compatible.
Ah well, Amazon returns next......
Offline

Kristian Lam

Blackmagic Design

  • Posts: 958
  • Joined: Tue Aug 21, 2012 1:11 pm

Re: BM Video Assist not seeing my SD card

PostSat Dec 08, 2018 3:25 am

Please also contact Sandisk's customer support and tell them that you are using this with Blackmagic Design equipment.

Return to Getting Started

Who is online

Users browsing this forum: No registered users and 30 guests