@
Tony, The BMD hardware can be seen in the hardware panel. So the hardware is there. The driver worked and is making contact.
@Joseph, Have you rebooted the system? Because after the installation of the software you have to reboot your machine. If it is then still not detected another guess..
Did you had any popup that the hardware needed a firmware upgrade?
If not
that is your problem!! BMD Desktop Video wont show the hardware if it is running a different firmware version then the software is.
Normally after a reboot you will be prompted to upgrade the firmware. But last few weeks there are more people having the same issues.
You have to manually restart the Update services for the blackmagic card. There was a topic about this last few days, but i'm not able to find it for reference. Maybe Tony can jump in on this.. It has to do with restarting the Updater Service in windows. But lookign trough my services on my machine i can not spot which one it is. Might be "Desktop Video Helper Service" but i'm not sure at this point.